[Resolved]  Sony Bravia 32 " LCD — Rejection of ECS

Address:

Lucknow, Uttar Pradesh

I purchased LCD Sony Bravia 32" from Sahu Agency, Gomti Nagar, Lucknow through Loan finance from your organisation (Loan A/c No. 4560CD00016634. I signed ECS mandate for the same. In the month of Sep 2010 Ist ECS was rejected from bank and rejection charges was deducted from my bank account (OBC). I paid the amount through cheque on 22 Sep 10 vide receipt No. 108589. I was told by collection people that there is some problem this time so please pay through cash or cheque. Next time such problem will not exist. I was fully ensured that this problem will not occur next time. But in the month of Oct again ECS was rejected and rejection charges was levied on my account. Again I am being contacted to pay through cash or cheque. on (mobile No. [protected]). I would like to know that where the fault exist, whether it is in my bank or at your end. I will appreciate Mr Vikas Gupta Customer Care Executive who advise me to pay through PDC cheque. When I asked that why my ECS is being rejected give the reason in writting. He told me that "Kya Karen ge uska ? Kya mele ga us se? Kay aap use gale me tange ge? In this way your customer care executive talks with the customer. In future I have to think about loan from your organisation. If you want to see my credential at cibil site. I have taken 6-7 loans so far but no defaut is shown there I would like to close my loan by paying full and final, if you return the file charges charged against this loan and also ECS rejection charged deducted by bank. I may be informed in writting that why my ECS is being rejected. Hope u under stand my problem and will reply soon.