[Resolved]  Sony Bravia — Not received warranty certificate, bracket and demo

Address:

Ahmedabad, Gujarat

We purchased sony Bravia 32 inches lcd on 16.05.10 wide invoice no MSC-0370 from Meet enterprises (sony), panchvati, Ahmedabad. The invoice was in the name of Sandeep Shah. When a person came home to install a TV, we did not found it of a good quality peace so we sent back and asked for another one. When he came again for the second time, it was a working day and only my mother in law was at home. He installed the TV but did not give the invoice, warranty card or manual. We got it installed on the table so he did not get the wall-mount bracket. Hence we asked for the same to the company but we did not receive anything. We gave two reminders but nobody bothered at that end. Even no body came home to give a demo as yet even after giving reminders at every call.

Now on 22.09.10, there were some problems in starting on in the TV. Even it used to get off on its own and then hang up for hours together. So we complained many times to the dealer and then at support centre. (Complain numbers – 6004978, 6004852). It is only yesterday that somebody came and got the tv for repair. We got the invoice and the manual copies from the dealer through a personal visit.

Still pending complains which they are not ready to resolve :-

• We have not received warranty card for the piece and they say we have delivered. You may check a customer receipt sign for the same.
• We have not received wall-mount bracket for the piece.
• We have been yet not given demo even after 5 months of its purchase.