[Resolved] Sony Bravia — Installation & Demo | |||
I have purchased Sony Bravia 32 led and home theatre system on 12.11.2012 from Dayal Infotainment Shipra. I was assured by the dealer that tHe products will be delivered on 13.11.2012 and will be installed on 14.11.2012. The product reached me on 13.11.2012 as scheduled with assurance that it will be installed next day. I waited endlessly next day and beyond. The phone nos mentioned in the bill of authorised dealer of sony were out of service. On 16.11.2012 I called Sony helpline and I was informed that dealer has not stequested for demo and installation. I did the same and was assured installation within 48 hours. After expiry of time line I again contacted helpline and even sent an online complaint to sonycare but with no result. How can a brand like Sony take customers for a ride. Why do sony sell products for which they can not provide support.please help Sanjiv kaul Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Sony Bravia — not installed
insatllatn not done since 4 days ... wt the hell !! we want to install the LCD argent our number is [protected] and the address :- dosti galaxy a wing 402 room no SMD road wadala {e} antophill mumbai:-4000 037
Sony — Installation
I have purcahsed a Sony LED 42' . Product code : 42EX410 on 30th Oct,2011. Inspite of repeated follow up Sony is not sending Engineer to install the same even after 11 days of purchase. when i called up customer of sony i came to know service centre is not gettig me over telephone and so not sending for installation . This is totally baseless. It is regretted that a company like sony fails to install the LED even after 10 days of purchase .I stay at Kharghar at Navi Mumbai when i call up Sony Panvel they tell me it is the responsibility of Sony Vashi and Sony Vashi service centre tells installation is the responsibility of Sony Panvel.
Now I have no other option but to return the LED to Sony and go for other brand.
with regards,
Tusher Majumder
Mob:[protected]
Dear Sir,
Please share your complaint no. with us. We will need this information in order to assist you further.
You may also call us at our toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com for assistance on your concerns. This is a third-party forum and will not help you in any way.
Regards,
Sony India Team
Please share your complaint no. with us. We will need this information in order to assist you further.
You may also call us at our toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com for assistance on your concerns. This is a third-party forum and will not help you in any way.
Regards,
Sony India Team
Dear Sir,
Hope your TV has been installed now. For further communication on your concerns, please call us at our direct toll-free helpline at[protected] or mail us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Hope your TV has been installed now. For further communication on your concerns, please call us at our direct toll-free helpline at[protected] or mail us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
My New SONY 43 INCH Model No KDL- 43W6603 installtion request ID 70699462 not done even after two days over. No intimation so far
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sony/ bravia — not providing demo/services
Pharma co.lupin gave me KLV-19T400GinAug 09 and told that sony person will come to fix LCD on wall and give demo. Months passed no one came Then repeated requests were [protected]@ ultimately one person from sony Bhilai made his appearance on 31st oct. He was in so hurry that hehad no time & refused to wait for carpenter to make a hole in window frame so that cablecan reach Lcd. His was totaly non cooperative and had no interest in doing his job.LCD was not mounted and demo was not given ,it is still lying unoperational.Will you take any action after knowing this all or feel happy that your product is sold & now it is all the botheration of customer and you have nothing to do with this.I expect courtesy of a promt reply regarding what should i do.