[Resolved]  Sony Bravia LCD KLV - 32s400a — Useless Product

Address:

Chennai, Tamil Nadu

Hi, This is Kalidass,[protected] S/o A.Gopalan, my problem is also like Mr.Dipankar Mitra (Compliant No.5826989) , My problem is also there for the last six months, I too purchased the same model in Nov 2008. Model No. KLV 32S400A. S.No.1210610. Address- 19 Haritha Enclave, CTO Colony III Street, West Tambaram, Chennai-45.
After 5 to 20 minutes of watching TV, the LCD screen goes dark slowly, until it is completely black, after that only voice is coming.

Finally when it has become black totally we called Sony Toll free number, in turn they gave local Service centre number for South Chennai, Tambaram Region. “Chennai Service”, Call registered on 14.12.2010, Regn No.400, contact number of Chennai Service is [protected]

The Engineer came finally and gave the shock of Rs.15000 estimate for panel replacement.
I don't know what’s happening in Sony these days. If a LCT TV worth of Rs.40,000/- needs a maintenance of 15,000/- per 18 months, its shame on SONY for manufacturing and selling in Indian markets.

I am the Sony lover and my Previous two CRT TV was also Sony and my desktop's display also 17" Sony LCD which I replaced for a 15" SONY CRT.

I can't under stand why Sony is doing like this, why Sony not supporting of the bad quality product. It is shame for SONY to bring such a bad model in the Indian market. Does Sony do this in US & European market where consumer are well protected by the Law.

I request to Sony to take necessary action to fix our problems, caused by the sub-standard panels, which fails with in 18 months or so.