[Resolved]  Sony Bravia Projection TV — Defective piece

Address:Bangalore, Karnataka

I had brought SONY BRAVIA Model # KFWS60A1 in 2007 from DEVI International showroom in Bangalore. This is 60 inches projection TV which I got for 2 lakhs. Every 9-10 months I am forced to change the LAMP which costs around 20,000 which is at high maintenance. Sony has name for quality and service, but in my case, this is at high maintenace and low quality. Now the whole screen is turning into BLUE PATCHES and i have contacted the SONY service center and they have given estimate of 35000 to change the panel without guarantee.
I have already changed the TV LAMP 4 times so far and now an estimate of 35000 to change the color panel does not make sense. A new TV is cheaper nowadays.
I need a replacement for this TV, we are fed up of this issue. Kindly do the needful.

Mahesh
[protected]
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8014
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information