[Resolved]  Sony Bravia TV — I want the compensation for Poor product

Address:

Maharashtra

Dear Sir,

I had Taken sony Bravia LCD TV model no. KLV-32S550A in Jan 2010 the inwarranty period itself, My TV has gone three time for servicing after that again it has gone for servicing, then again I started facing the problem in TV. they had taken the motherboard of the TV and said the motherboard has the problem after 9 to 10 days later the guy comes back and says mam the motherboard doesn't have problem. we need to take the entire LCD for that another person will come after two days other person comes and takes away my LCD. for 15 days I dont hear anything from the service center Krish electronics , then I try the number mentioned on the bill 40213660 for two days I try but nobody picks up that number afterward I search somehow sony toll free number from internet the number on the bill doesn't work. after two hour conversation on the phone I got the surity that they will get back to me soon but nobody called up from the service centre. This time I tried my luck with internet to get their number I got it via via somehow their number I called up they said the board has the problem which they denied earlier, They even didn't bother to call me in !5 days after that also I said please bring my TV repair it soon They said the will give to me in two days that was on[protected] they had taken my TV on 24/09/210, that mean almost 20 days. They didn't get back untill now I got their call on 14th nov 2010. Saying my TV is repaired. I had to go out of town but my father and my servent were there at home they have my two phone numbers...They said they called me just a week before that means on 7th nov I dont have any of their calls record, even though I said them send the TV the next day till late afternoon I didn't get any call from them when I called them they said madam your TV has gone for checking, then it was too much for me to take besides that The repairing cost they mentioned me in the begining was 6,500Rs and now they said its 8,500 something.

They are now ready to send my TV but now I'm done I cant believe Sony can do this Now my trust on their product and teir services is no more, I lived without TV for two month for my father whose only souce for entertainment is TV he couldn't watch, because of their negeligece we suffered so much.

I hope u will understand my suffering I want the compansation from Sony TV. for their poor quality product and poor service.

I will glad i[censored] look into the matter soon. so that I can be relieved.

Onec again I'll mention the details
My Name Raiya Sinha
My phone number [protected]/[protected]
My model number KLV-32S550A IN5 18141700
Service centre Krish Electronics,610 highway commerce centre, !-B, Patel Road Goregaon(w)
Job reservation on 009101152111092401055

please contact me for any further details if needed.

Once again I request on consumer form please look into the matter and get me the compansation.

Thanking you
Raiya Sinha
[protected]