[Resolved]  Sony — Faulty Music system

To:-
The Manager,
Complaints.com
Monday, 15 December, 2008

Dear Sir,
More than an year ago I purchased an expensive model of SONY music system Model MHCGNZ333D/CE12 for Rs. 11, 700/-. However, ever since its purchase I have been feeling as if I have made the biggest mistake of my life because of the Sub-standard quality of the above system.

The problem with the system is that either it does not read or takes so much time to read and keeps on dislplaying READING or if I try to open it only one out of the three discs may open.
I have been facing this kind of problem since it's purchase for which twice I lodged a complaint within warranty period.
Temporarily it was rectified but now again I face the same problem and warranty period has elapsed.
Needless to mention that when this phenomenon was brought to the notice of SONY, the reply was and since it is ‘Out of Warranty’ now, every penny will need to be paid (cost Rs Rs3500/)

For a Purchase of Rs11700/ if I have to spend Rs3500/ after just 14 months of purchase then I think 'SONY' is Accountable and they cannot just do away from it by replying that warranty is over .This amounts to just fooling the customer and
ofcourse wastage of money and manhours.
I think something seriously need to be done as I am not the solitary customer who is facing problems because I saw so many complaints on the internet against SONY systems .
It will not be out of place to mention that SONY has been dumping sub-standard products in Indian market which lasts only up to the warranty period. I think your intervention in the matter would help me in getting my problem solved.

Since your site has been helping many people by taking up consumers’ cause, I am sure you can set these fellows right once and for all as they have been taking Indians for a ride for quite sometime.


The Contact Details of SONY India are as below:-
Sunayana Commodities
C-12, G.Floor, Vishal Enclave
OPP Rajouri Garden, New Delhi-27
email [protected]@yahoo.co.in
ph:42131520/21/22

Best Regards



Yours sincerely,
Vijay Misra
My details
email [protected]@yahoo.com
ph [protected]