Sony — Faulty speaker

Hi there,

I purchased a Sony HT-DDW885 component 6.1 audio system from Sony World, Infantry Road Bangalore and the center speaker was DOA from the very first day.

On purchase I was informed that the unit was a box piece and there was no other set available due to which I was unable to demo the product nor check for possible faults.

The product was delivered to me that evening. When the Demo engineer did not arrive the next day, I installed and calibrated the unit myself. I was disappointed to find the front center speaker was not working.

I logged a service call with Sony service center (Complaint ID: 4003711). An Engineer was sent two days later to check it out. The engineer came, verified that the speaker was faulty and took the speaker with him to have it replaced. I was later informed that it would take them 3 days to obtain a replacement speaker which was unacceptable because the product was Dead On Arrival (DOA) from very first day it was purchased.

This made me furious and demanded for a swift response and threatened them with legal action otherwise. And for my horror, they service center people were completely unfazed and told me with contempt that the speaker replacement would take a minimum of 3 days and to proceed with whatever course of action I wished to take, but none of it would have any effect.

I called up customer care again and their only advise was for me to wait for the replacement speaker to arrive and in the meantime they would log a new complaint to address my grievance (Complaint ID: 4039408)

This callousness and gross disregard to customers has left a bad taste in my mouth about Sony. I am no more interested in this product and am looking for a way to get a refund and to return this product.

Below are the bill details of the purchase.

Bill No: 1030-998
Bill date:[protected]
Branch: SONY INFANTRY ROAD-1030
Item Description: SONY AUDIO HOME THEATRE DVD-HT HT-DDW885
Total: Rs. 16990.00

Payment was made in full by Credit card.

Hoping for a swift reply.

Regards,

Amith KJ
Sr. Storage Engineer
EMC