I am having a Sony Vaio Laptop Model VGN-CS15GN/B bearing serial No. 7001419.
The machine is within Guarantee Period.
Its charging chord has become defective. I took the machine to the Sony Vaio Service Centre at
Nehru Place, New Delhi on 21st July '09 but the gentleman sitting there refused to attend the machine on pretext that the Serial No. shall be confirmed by them next day. Only then the machine would be attended.I requested them to attend the machine as I had to leave the next day evening. They
even refused to register my complaint and promised to call next day after confirmation of the serial No.
Fortunately I was carrying the guarantee card etc all with me which I showed them but they
said in case of Sony Vaio more than one machine can have the same Serial No. Strange!
The next day I did not receive any call from the service centre and I came back to my City Jabalpur.
SHAME SHAME!
The chord costs merely 800/- which the company does not wants to save.I realised that it is
better to purchase the same from open market.
I would like to quote an incident recently a senior official of our Deptt. faced a problem with HP laptop abroad which did not have international guarantee, but the company immediately rectified the machine
without any querry, based on the Serial No. only. Was this information helpful? | 
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