Sony — No reply for my mail on asking for replacement

Sony — No reply for my mail on asking for replacement

A Aakash Goyal from Noida, Uttar Pradesh

Sir, I purchased my Sony Vaio laptop model VGN-CS17 with serial no.7001678 on 26 Oct'09. Shortly after the purchase the fan started to make noise and so I got it repaired at the Jaipur service center. Then again one day the laptop was dead so I gave it to the Agra service center and got it repaired. After this incident the cd/dvd drive of my laptop stopped working and so it was again repaired at the Jaipur service center. Now my laptop stops working and the power goes off as soon as I start any process. I mailed to the company complaining about the problem and asked them to repalce my laptop as this was the fourth time my laptop got a hardware problem and thus in my view the whole laptop is defective and thus it should be replaced. They asked to visit the service center and said that service center will solve my problem. At service center I was told to mail back to the company telling them to replace my laptop. So I did the same as what I was told. Now after so many days of sending the mail I havent recieved any answer from them. I have been sending the mail again and again but there is no response. I would like you to kindly consider my request and help me to get either my laptop replaced or a satisfactory answer from the company. Was this information helpful? No (0) Yes (0)

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Comments

Chetan Kavdia

from Chennai, Tamil Nadu

I have a strong feeling that their is some latent defect in DVD DRIVE and other products of particular SONY VAIO models. SONY should recall such laptops and replace/repair them free of cost. On contrary to which SONY is not responding to geniune Warranty Claim made for my DVD DRIVE and trying to find some unreasonable excuse of not replacing/repairing the defective part. SONY says they create demand by rolling out best quality product. But with so many complaints in SONY VAIO what SONY has give Customer is nothing but "inconvenience" and that too at a heavy price.
Regards,
Chetan Kavdia
+91 [protected]
Place: Chennai

Chetan Kavdia

from Chennai, Tamil Nadu

Thanks to Consumer Portal the DVD drive was finally replaced by SONY under warranty

Regards,
Chetan

Kavita Poonia

from Almora, Uttarakhand

Hello All,

I can't believe that SONY VAIO laptops will turn out to be so degraded in quality. I just purchased SONY VAIO laptop model VGN-CS24G, 4 months ago and few days back I started experiencing problem with it, with so many fluctuations coming on my display so I thought to get it repaired at SONY Service Centre, Jodhpur from where I purchased it initially. But at Service Centre, do not know exactly what they have changed that whole display is not working and now they are saying that they need to send it to Delhi to get it repaired as they do not have any knowledge of this hardware problem, but this is something so ridiculous...now, my whole display is not working and its been just 4 months. Sony people are saying to take that to Delhi Service Centre which is bit risky in itself as afterwards, I will be knowing that whole laptop is missing. I want it to be replaced with a new laptop. Please comment or respond as how to get this done.