[Resolved] Sony — After Sales Repair | |
It is really bad when you don't get service even after sales and when you are paying for it. A really good brand but I think it is really bad on their part. I have a Flatron 29 Inches which i asked SIGMA Marketing authourised repair center for repair on Phone but till now after repeated requested nothing has been done so far. Attaching recent mail with Sony India it has been now 13 days since the complaint. [protected] Forwarded message[protected] From: Vivek Sharma <[protected]@gmail.com> Date: 5 February 2010 18:37 Subject: Re: 'SonyIndia=[protected]' Service Request - Home Call - VIVEK SHARMA To: SonyCare <Sonyindia.[protected]@ap.sony.com> Good Evening Kiriti, After repeated Calling up Sigma Marketing in Jalandhar, no one has ever came down for the repair of the TV, well I would say it is bad on part of SONY brand and bad after sales service, Regards, Vivek Sharma [protected] Samuel Goldwyn - "I'm willing to admit that I may not always be right, but I am never wrong." On 23 January 2010 13:28, SonyCare <Sonyindia.[protected]@ap.sony.com> wrote: Dear Mr.Sharma, Greetings from Sony India Customer Care ! As per your query, we would suggest you to refer the attached file and contact the nearest Sony authorized service center, so that our Engineers can diagnose and take corrective action. If you need any further assistance or clarifications, please contact us at our tollfree number[protected]Working hours 9.00am to 7.30pm ; All 7 days), we would be delighted to assist you. We invite you to participate in short customer satisfaction survey based on your mail communication with us. Kindly click on the following link to submit your feedback. We will appreciate your valuable feedback. https://www.smap.ap.sony.com/survey/se.ashx?s=15795BB246979F08 With Warm Regards, For Sony India Pvt Ltd. Kirti Tikarya Web Support Deptt. Customer Care Center. This email is confidential and intended only for the use of the individual or entity named above and may contain information that is privileged. If you are not the intended recipient, you are notified that any dissemination, distribution or copying of this email is strictly prohibited. If you have received this email in error, please notify us immediately by return email or telephone and destroy the original message. – This mail is sent via Sony Asia Pacific Mail Gateway. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved Jul 01, 2015 Deepankar nagle's response From Deepankar Nagle
Deepunagle.[protected]@gmail.com
Deta 2/7/2015
Subject re sonyindia [protected]
Service request home coll Deepankar Nagle
To care
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 116 Comments | |
Comments
Respected sir
I av purchased my sony bravia nearly in 2010 it has not working now
So i would like u 2 visit my house as fast as possible it is impossible 2 leave without tv
Please do cum fast. It would be very gratefull o[censored]
Thanking you
Deepak kr. Dalmia
3b, ram mohan mullick garden lane
Kolkata -10 "MANIKARN" Flat no. 7eg
Mob-[protected]/[protected]
I av purchased my sony bravia nearly in 2010 it has not working now
So i would like u 2 visit my house as fast as possible it is impossible 2 leave without tv
Please do cum fast. It would be very gratefull o[censored]
Thanking you
Deepak kr. Dalmia
3b, ram mohan mullick garden lane
Kolkata -10 "MANIKARN" Flat no. 7eg
Mob-[protected]/[protected]
Hi,
This is Asif Khan, I have a Sony Vaio SVE11511CN. This model is troubling me since I have bought it.
I am really not happy with the performance of this Laptop. Today I called to speak to a person in your customer service, Ashish was the person who took the call for my bad luck. I spoke to him before as well and I know this person doesn't know anything about the issues customer call with. Moreover he disconnects the calls if someone is asking him some queries. When there is a disconnection of call in the middle of conversation, nobody tries to call us back. This is really a pathetic customer service provided by a leading brand in the world. Very sad and I am regretting for choosing this brand.
This is Asif Khan, I have a Sony Vaio SVE11511CN. This model is troubling me since I have bought it.
I am really not happy with the performance of this Laptop. Today I called to speak to a person in your customer service, Ashish was the person who took the call for my bad luck. I spoke to him before as well and I know this person doesn't know anything about the issues customer call with. Moreover he disconnects the calls if someone is asking him some queries. When there is a disconnection of call in the middle of conversation, nobody tries to call us back. This is really a pathetic customer service provided by a leading brand in the world. Very sad and I am regretting for choosing this brand.
Sony — my sony xperia sola hacking
my sony xperia sola hacking by playing game.the service center are doing update my phone.
by this my does not work well.
plzzz help!!!!!!
and plzzz contact me vasava.[protected]@gmail.com
Sony — laptop problem
i have a sony laptop........after 1 month it will not woking then i call sony care then his say that go to service center.after 4 times return from service center it will not woking .......again i call sony care his say that sony i can't help you....or service center also say that i can't help u.....plz help me soon.... my mobile no-[protected],[protected] plz help me sir
Dear sir, I Mr.Prashant Shah purchased a sony camera with model name DSC-W690/BC E32 on 2nd Nov 2012 with 16 megapixel/10X Zoom/HD movie720 P from Sony Shoppe, Station road, Kolhapur.I already have one camera of sony with model no DS-W230 12 megapixel/4X zoom/Full HD movie.The problem with my new purchased camera is when I turned it on the sight looks very flakky, the sight is not clear & steady as in my old camera.I apporched sony shop, Kolhapur immediately on the next day and also with your sony customer care office in kolhapur.They told me to go in the shoppy & see another camera of same model & if it show the same issue then we cannot do anything.It is the problem of that model.I ask for the High model but they are not ready to change it after billing.I believe in Sony but for the first time I am not satisfied with the product of sony which I purchased.Plz guide me what to do if you can. Waiting for your reply.Thanking you.
respected sir, i have purchased a sony led 32 inches tv from sony center in mount road, chennai on 23rd oct 2012. it was installed on 27th on that month, by nov 13th the tv is not working and i placed a request and the service technician turned up and checked it and confirmed that tv the board is gone and has to be replaced .but iam not interested in part replacement i need the entire tv to be replaced because iam not willing to take defective piece by paying 33000/- rupees. hardly not even 15 days the tv is gone then think about the replacement one please kindly change me the tv and do the needful as early as possible.waiting for ur reply for last threee days.thanking you. sirisha
Dear Sir,
I m the customer of sony, i have purchase sony lcd from big bazaar ghaziabad as on 24.11.2012 and i have call several times to sony india customer care # [protected] for the installation of the lcd and person from sony customer care confirm me every times that my complaint is registered on priority basis but till date no one can visit to install the lcd to my house.
Now i really feel very bad with the service of brand like sony.It is the worst service i have ever face and in comparison to sony i have purchase samsung led earlier and samsung service is so good, they install the led in just one day.
In future i dont go to purchase any sony product and also dont refer to any one.
Chandeep Singh
[protected]
I m the customer of sony, i have purchase sony lcd from big bazaar ghaziabad as on 24.11.2012 and i have call several times to sony india customer care # [protected] for the installation of the lcd and person from sony customer care confirm me every times that my complaint is registered on priority basis but till date no one can visit to install the lcd to my house.
Now i really feel very bad with the service of brand like sony.It is the worst service i have ever face and in comparison to sony i have purchase samsung led earlier and samsung service is so good, they install the led in just one day.
In future i dont go to purchase any sony product and also dont refer to any one.
Chandeep Singh
[protected]
Sony — service center not responding correctly in nashik jone
sir ,i want to tell u that my laptop is not functioning well and the problem is of cd drive. i visited service center two times and they did not solve the problem correctly and i m still in trouble .
kindly take action.
this is the worst service of sony india. there service providers are not well manned. they are very very arrogant to the their customers when on the call. no use of warranty given at the time purchased the cybershot sony camera. i would requst all the my colleague not to buy sony products henceforth. really a very bad service.Pathetic service of sony.
i had purchased a home theater system on 09/12/2008. it stoped working last month. I gave it on 12/11/2012 at 'Ace electronics' sony authorized service center to get it repaired. They committed to repair and return it within 1 week. its 17/12/2012 today and i have not got it yet. They are saying that an IC (IC CXD9917) is required to get it done, which is not available even in company, so, they could not make it. Now they are saying that since IC is not available they are bound to change whole board for which i will have to pay Rs. 1400 extra. I am asking that why should i pay for extra part because the papers i got with my HTS say that company is liable to provide parts and repair the system if 4 years have not completed from the date of purchasing. So, the company should provide me the IC, if IC is not available then company only should bear extra expenditure to keep its promise. plaese help me in getting my HTS repaired without unwanted expenditure as soon as possible as it already has been really long.
I don't think Sony India is so poised to handle customer service issues. I hav terrible problem from local Hyderabad service centre and lodging complaint through emails is unique while all other consumer durable compa IRS are accessible by click on ur phone. Interestingly, I bought the premium most tv costing 3.6 lakh from these guys, who really consider you worse than part of mass. - Vijay, Hyderabad
i had purchased a hometheater system :- Model Name :Dav-Tz215//ce12 SerialNo:6106828 Valid upto :1 year from date of purchase ;;;-Without purchase invoice, this Warranty is valid upto :-jon-2013 Aye Hometheater system bar bar bighr raha hai 6-7 mahineke andar lagh bhagh aye model 7-8 bar Aapke Service sentar me ja cuka hai abhi b Aye model 15 ya 20 din se Aap ke servise sentarme para hai aor me customer:-Patel nirav kumar suresh bahi kitani bar Aap ke .Toll Free:[protected] Nambr pe model ceanj karne ke liay Rikaves kiay he sar Aap Aapne Service sentar pe jankari le ke Aye model cenjj karvado to bari maherbani hoghi sar mene aye hometheater ka voranti kad Sekn karke Aap ke mail pe rakha diya he ;Mobail Nombar[protected]
i had purchased a lcd model 265-550 serial no. 6165234 dated[protected] krishna electonics mathura.this lcd diffective may 2012 and i contect your service station m/s gap electonics agra.serviceman come my home and chek the lcd and he told me this lcd B G BOARD diffective so this lcd change the company because this model close the company or if this lcd repair my service station charged rs. 1800/- and commited me this lcd repair gurentee one year. lcd repair your service station on dated 01/06/2012. but lcd diffective jan 2013 i complained your service station and toll free number complained no [protected] he told me your mobile no. is complaind no. and your lcd repair 48 hours. your service center engineer m/s gap electonics agra told me this lcd B G BOARD diffective and DINEY REPAIR GURANTEE and b g board secondly no repair. so i request you this lcd chang emmidiatly and refund wrongly charged rs 1800/- m/s gap electronics authorised service staation agra. smt. kavita goyal c/o vishnu dayal advocate allahabad high court 88 gandhi nagar agra mob. [protected]
my complaint no. is [protected]
and up to date no action has been taken for my complaint.
and up to date no action has been taken for my complaint.
Dear sir, i have A200 slr camera. i want NP-FM500H infotech, 7.2V, 1600mAh, Type-11.8Wh battery . so pls send me price indian mony. My name is Sanjay Rana...my email is [protected]@yahoo.com
I have bought sony bravia LCD tv recently with the scheme that i will get 4GB sony pendrive, and i get the same but that pendrive is now not working properly and showing memory of 1 MB. firstly i went to service centre but the member of that service centre were not paying attention regarding this issue, they were saying that you should go to that particular shop, and when we went to the shop, the shopkeeper is denying to replace the defaulted pendrive. it is in warranty period so please do justice with me.
I had booked fault of my SONY VEGA TV on 09 Mar 13. On 11 Mar 13 service Engineer came and said to replace one power supply capacitor. He had demanded the same from Singapore but till 14 Mar 13 the TV is not rectified. In between service center said to place TV at Malviya Nagar service center which I had denied due to my busy schedule . I am impressed by the knowledge level of technicians that by visual inspections they could find the fault. I wish that at Delhi the fault rectification could take less time.
Anupam Tiwari
[protected](Mobile)
Anupam Tiwari
[protected](Mobile)
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