[Resolved]  Sony — DVD/DC ROM

I PURCHASED A SONY VAIO LAPTOP MODEL NO. VPCCW15FN/R, MACHINE SERIAL NO. 7001517 FROM SKY SOLUTIONS, LAXMI NAGAR NEW DELHI ON 02 DEC 2009. AFTER THREE MONTH O[censored]SE SUDDENLY MY DVD/CD ROM STOPPED WORKING, IT WAS UNABLE TO READ ANY KIND OF DVD/VCD/MP3/AUDIO CD/BLANK CD. I CALLED UP SONY VAIO SUPPORT CENTER FOR CUSTOMER SERVICE. THEY GAVE ME SOME ASSISTANCE ON PHONE SO AS TO RECTIFY THE PROBLEM, BUT IT WAS NOT RESOLVED AS IT WASN'T A SOFTWARE PROBLEM. I HAVE BEEN TOLD THAT IT IS DEFINITELY A HARDWARE PROBLEM AND I HAVE TO VISIT A SERVICE CENTER TO REPLACE THE DVD/CD ROM TO RESOLVE THE ISSUE.

FURTHER, I AM A CENTRAL GOVT EMPLOY AND WORKING UNDER MINISTRY OF DEFENCE, I HAVE BEEN TRANSFERED FROM DELHI TO PORT BLAIR (ANDAMAN AND NOCOBAR ISLAND) AND THERE IS NO SERVICE CENTER OF SONY VAIO PLACED ON THIS ISLAND. THEN HOW CAN I VISIT A SERVICE CENTER. THERE ARE OTHER NOTE BOOK COMPANIES (LIKE ACCER, DELL, HP) THOSE WHO HAVE THEIR SERVICE CENTERS AT THIS ISLAND BUT THE SONY DOESN'T HAVE ONE,

I MADE ARROUND 6 CALL TO SONYINDIA LTD IN THIS MATTER AND EVERY TIME I HAVE BEEN TOLD TO VISIT EITHER KOLKATA OR CHENNAI WHICH IS AROUND 1800 KMS SEA/ ARIAL ROUT. AND THE COST INVOLVED TO VISIT THESE PLACES IS AROUND Rs 20000/-, IN THIS CASE WHO WILL PAY THE EXPENSES OF VISIT A SERVICE CENTER, WHY CANNT SONY INDIA VAIO TIE-UP WITH ANY OF THE SISTER NOTEBOOK MANUFACTURES COMPANIES TO RESOLVE THE PROBLEM AT PORTBLAIR IT SELF, AS MY MOVEMENT FROM THIS ISLAND IS ALMOST IMPOSSIBLE IN NEXT SIX MONTH AND I AM FACING LOTS OF MENTAL AS WELL AS TECHNICAL/FINANCIAL PROBLEM DUE TO THE INCIDENCE.

IT IS THEREFORE REQUESTED TO LOOK IN THE MATTER AND RESOLVE THE ISSUE AT THE EARLIEST,

THANKS AND REGARDS
RAJESH PANDEY