[Resolved]  Sony Center / LCD TV KLV - 32ex300 In5 — Defective LCD TV and poor service

Address:

SAS Nagar, Punjab

Defective LCD TV and POOR Service



Dear Sir,


I purchased a Sony Bravia LCD TV model no. KLV-32EX300 IN5 from Sony Center in Mohali, S.C.O NO.- 506-508 SEC-70.

This said model started giving problem within less than three months. The complain was lodged at your service centre vide complain no. 252 dated[protected] and again vide complain no 258 on[protected]. The following problems were noticed: -
1. The picture quality of the TV got poor after switching on the TV for 1 min time.

2. I compared the colors and image quality to another SONY LCD TV installed in my house, and surprisingly it was better that this new expensive LED TV.

3. The brightness of the TV increased automatically after few minutes, thus making the picture dull.

4. There were continuous thin and broad lines noticed all over the screen of the TV.

The person who came to attend the complain got some pictures clicked to send to your office but nothing concrete had been done yet and my TV still remains defective. The service engineer agreed to the ones I have written above and told me to lodge a complaint.

I even went to Sony Center again to see whether this problem was persistent with all SONY LCD TV’s but it was NOT. I suspect either my particular set is faulty or it the problem with this whole series.

I am very disappointed to buy this LCD TV and request you to either rectify the problem or replace the above said model of LCD TV as it has only been around 2 months.

My retail invoice bill no is: 1015 from Sony centre, Mohali


Till today[protected] nobody has called me and not even sent an engineer. I have LOST ALL MY FAITH IN SONY PRODUCTS and would ADVICE DO NOT BUY SONY PRODUCTS as they are now defective and moreover the customer care is pathetic.

I have WASTED around Rs35,000.00 and would request others to ensure the credentials of any company BIG or SMALL before investing in its products.

DO NOT BUY SONY PRODUCTS.....!!!


Regards,
Mr. A.K. SHARMA
# 416, PHASE-9
SEC-63, MOHALI PIN-160062
MOBILE NO. - [protected]