[Resolved]  Sony — LCD Panel failure with in 1 year

Address:

Chennai, Tamil Nadu

Dear Sir,

We had purchased SONY BRAVIA LCD TV Model KLV32S 550A from Singapore on 10, September 2009. Using at Chennai India. On 15-09-10 we had problem on this LCD TV. We registered complaint on 18-09-10. Complaint ref # 5983673.

Your service dealer M/s. Digital vision rep came & inspected on 21-09-10 told that LCD Panel failed same to be needs replacement. 24-09-10 Digital vision called and told that the estimated replacement cost will be Rs.9545/- It is highly unfeasible for me after spending Rs. 40,000/- to purchase such premium product like Sony spent another 10000/- for repair cost with in 12 Months.

Twice I was called and sent sequence of mail requested them repair it on warranty as it was failed with in one year. And it is needless to mention that it is surely manufacturing problem.

It is the clear indication of such early hrs failure is due to manufacturing defect. SONY team holds legal as well as moral responsibility to replace said LCD panel free of cost. It is not affected any physical damage or abuse or any other warranty violations.

Mr. Sharon Maria of Sony India service team is not ready to pay attention to my words as it was purchased outside of India and I missed the warranty document. Paper is not only authority to prove it can be repaired under warranty. First up all it is Sony brand and Sl no and bar code are the identification of the any product come out of factory. With that they can take up the matter.

I was failing to get the correct product support from SONY India. Therefore finally I am seeking your help to resolve this issue.

I Request your kind intervention on this issue to sort it out.

Thanks & Regards,
T. Kalyan Kumar.
Chennai
Mobile no: [protected].
E mail: [protected]@yahoo.com