| Address: | Nashik, Maharashtra |
Two yrs back I bought DSC-H10 from US. One month back the display was showing error 61. Also the lens was sluggish. I took it to the service center in Nasik. After 2 days they informed me that the lens is damaged & will cost me @9000/- for the service.
After exactly 2 days the same service center personnel called me up & asked me if I am interested in buy back of the same camera.
I took the camera to the local camera repair shop where he told me that the lance is damaged & will cost me 1600Rs. Within 1 day he repaired the camera & gave me back.
I don't know whether the service center people are really interested in repairs of the cameras or sales. I think instead of sales they should do their job of service. I my point of view they are not much interested in the out of warranty products. Thus exaggerating the service prices they are diverting the customers to go for new products.
So what I suggest is let the sales people do their job & you service people do your job religiously. This will be beneficial for them as well as the company.
I want some stern action to be taken against such service providers. Was this information helpful? | 
sony/cyber shot — for costly service
respected sir,i had bought a cyber shot of sony at 11/09/2010, but last 10/11/2010 aproblem occured in this. there was no power, so i went to sony service centre at aligarh, & they recieved it with power failure, & told me that it will send to delhi. after one week via telephone they told me that you have to pay 11722 rs to repair this, i was shocked, so i compalint to sony head office, & next day ( 19/12/2010) they called me from delhi, i told the complete detail to them. they said he is going to contact local service centre, after 10 minute local service centre contact me, & he talk me with hard language & told me you are free to go with court. is it good.
they did not sent the cyber shot to delhi office,
plz guide me what should i do: it is very bad experience with sony
my compalint no : 6606093
thanks
vishal singh tomar advocate
uday singh jain rd
aligarh