Sony Digital Camera, Digital Camera — Black Spot on lense

Address:

Rayagada, Odisha

Dear Sir,

I had purchased H- 55 model Sony camera bearing serial No. 8653371 from M/s Goldie Camera World Visakhapatnam ( Andhra Pradesh ) vide invoice No.485 date 08.05.2010, but from the date of purchase a black spot is visible on display screen as well as on the image print. I had brought to their notice from dt16.5.2010 and request has been logged as : 5315693, and I had earlier send the image copies by e mail to their good office on 19.5.2010. I am sending the images now. As per their instruction I gave the camera for repair at Sony service centre to M/s Sudha Electronics, Visakhapatnam ( Andhra Pradesh) for repair ( vide job card No. VS 67984 dt. 14.6.2010 ). The engineer of service centre said it is a manufacturing defect of lens so the lens is to be changed and it require 7 days for replacement of the said lens, but till date the camera has not been repaired.
I had paid for a new and good condition camera but the camera is defect from the date of purchase, in spite of paying a heavy amount for the camera I am unable to use it, why should I suffer for their manufacturing defect, so I request to give me a new camera instead of repairing the defect one.
I am staying at Rayagada ( Orissa ) 210 K.M away from Vishakapatnam it’s not possible to go several times for a camera. Please instruct the Sony India /dealer to replace with a new camera, as it is 2 months passed, hope a justified and early reply.
Thanking you.
Yours Sincerely,

(V.Ramesh Kumar)