Sony — Crashing

Address:

Durg, Chhattisgarh

sir,
i bought a VPCYB15AG laptop on 24th mar. On 5th of April it crashed, i did sent a mail to Sony and i just got a reply regarding the service centers location. nobody even bother to call me. the complaint no was 7228717. however that time i followed the recovery steps and it got OK. today again in the morning when i switch on the laptop i didn't start. i called up the customer care, they simple said we cant assit you, you have to visit the service center. i visited the service center in bhilai as per stated in your mail, amazingly they don't deal with laptop. so i have to all the way 60 kms to raipur. and when i gave my laptop to service center (Star Service) they simply said they have lot of work they will look into it on Monday.
my problem is i have to leave for mumbai on 12th morning, and i have presentations to be given. all i want to know is firstly why Sony is making such kind of sub standard things, and secondly why customers are fooled around once they have problem in the system.
Regards,
Mainak Datta,
Contact - +91-[protected]