[Resolved]  Sony DVD Dl DVD - Dpr85r2 — Warranty not honoured

Address:

Hyderabad, Andhra Pradesh

I had bought 10 Sony DL DVDs - model number - DPR85R2 from a local shop. The product sticker said - 2 yrs limited warranty by Sony and had provided an email address - Sonyindia.[protected]@ap.sony.com for complains and feedback.

When 2 of the 10 DVDs dint work, I tried to contact the email provided. The first response was to provide a contact number for their Customer Care to call.

I provided them my personal mobile to them. Person name Jai Prakash Singh calls me up and says the DVDs are covered under "limited warranty" and wont be replaced by Sony. I had to ask him what does "limited warranty" implies. According to definition "limited warranty" means the DVD is not fully replaceable and will not be covered in case there is a physical damage.

After the first story failed, he came up with another story and asked me if I had the original invoice. When I said I did, he changed his tone and said "Did you buy from a Sony Authorised Dealer". I was surprised to hear that. What does providing warrant has to do with Sony Authorised Dealer when I have a fully paid bill.

I also couldn't understand if this was the new bully tactic by Sony. They could have very well told me about this within the email. Why did they require my personal phone for having this discussion. Considering the rising cases of MNCs using gundas to do their bidding and the rude tone of the Customer care person I wont be surprised if I get some threatening calls.

SHAME ON SONY! If they cant provide a proper service, they should clearly mention it on the product rather than asking people for their personal details.