[Resolved]  Sony / DVD Player Dvp Sr650p Bc / In5 — Defective Product / Bad Customer Service

Address:

Chennai, Tamil Nadu

I have purchased Sony DVD player - DVPSR650PBC/IN5 (Serial No. 8546394) from Vivek Limited in Vadapalani, Chennai on 28th May, 2010. Bill no. is [protected] for Rs 2990/-. No sound is coming in the DVD player (only music comes but no dialogues). I went to the dealer for this complaint, he refused to help in service and told that he only sells and does not provide after sales service.
Is it not the duty of the dealer to provide after sales service support. This is the first time I have seen in my life a response like this.
When contacted the customer care of Sony, they admitted that some defective pieces have been sold and I was asked to contact Ashok Nagar, Chennai service center for replacement.
For this purpose, I will have to be out of office and my one day salary is more than the cost of the product.
Request for your help for change of the product through the dealer.
Regards
Jiwan Goyal
+91-[protected]
#AS1, Salma's Royal Residency, 48/1, Arcot Road, Saligramam, Chennai - 93