[Resolved] Sony — Poor customer service | |||
I would like to register a complain against Mr. Manish ([protected]) from Sony Center, Ambience Mall NH-8 Gurgaon. Date: 25th September, 2010 I went to buy Sony Vaio VPCEC35FG/BI and paid Rs. 63,300.00 via my credit card. Mr. Manish promised us to deliver the laptop at my house in Dwarka around 8 to 8.30pm I kept calling him till 10.00pm and last he told me that the guy is on his way to deliver the laptop. After that he stopped picking up my phone, even switched off his mobile till morning 9.00am. Date: 26th September, 2010 I again called him in morning, the phone was on waiting but he never cared to call back once. I am still waiting for his response. I paid the money with no product in my hand yet. This is ridiculous and after this experience I am not coming back to Sony center again for any other buy. I want some action asap. Regards, Minu Bhatia 91+[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
I have purchase PS3 and is facing problem in installing it. In this regard i have contacted your on line service senter but sorry to say that the girl who attended the call was not serious about solving the problem.
I thought that i am making a good investment by spending on a product of a reputed company but now I feel that i have wasted Rs.25000/- because neither the product is working nor the problem is being listened properly.When i requested for diputing a technician the request was turned down stating that company policy does not have the provision for this.
Kindly advise what to do.
Shall i cosider that i have wasted the money and for future also keep in mind that i should not go for Sony products any more.
Or can i expect any help from you.
Regards'
Ramesh
I thought that i am making a good investment by spending on a product of a reputed company but now I feel that i have wasted Rs.25000/- because neither the product is working nor the problem is being listened properly.When i requested for diputing a technician the request was turned down stating that company policy does not have the provision for this.
Kindly advise what to do.
Shall i cosider that i have wasted the money and for future also keep in mind that i should not go for Sony products any more.
Or can i expect any help from you.
Regards'
Ramesh
I am from bokaro steel city jharkhand, I am very sead abaut sony india service in my city I faund very poor service in my city.
The service Eng have change every month and no any technical knowlege abaut sony india product Ex
I am purchage alcd tv and take in home after two deys one parson is noke my door he say ham sony se ayee hi lcd lagane k liye I am filing speach less .i ask were are you coming from he say from ranchi service center FORTUNE This type of service in my city he say reply my qusten he is not complet school he is a instalar of DISTV, DTH and TATA sky so no any kaowlege abaut sony i oniy know L C D instting. so, plese Igive in my city a responseble and knowlegable pershon he handel my product tecnicly good
The service Eng have change every month and no any technical knowlege abaut sony india product Ex
I am purchage alcd tv and take in home after two deys one parson is noke my door he say ham sony se ayee hi lcd lagane k liye I am filing speach less .i ask were are you coming from he say from ranchi service center FORTUNE This type of service in my city he say reply my qusten he is not complet school he is a instalar of DISTV, DTH and TATA sky so no any kaowlege abaut sony i oniy know L C D instting. so, plese Igive in my city a responseble and knowlegable pershon he handel my product tecnicly good
hi mitu
i think this site not able to give u justice, this site is only for share ur bad experiences, they will not take a step to solve it as per this site's term & condition. Please read it.
But you can go to that showroom and with bill and other proof of purchase and claim ur laptop, also write a FIR of fraud in local police where the showroom is present.
i think this site not able to give u justice, this site is only for share ur bad experiences, they will not take a step to solve it as per this site's term & condition. Please read it.
But you can go to that showroom and with bill and other proof of purchase and claim ur laptop, also write a FIR of fraud in local police where the showroom is present.
sincere apologies for late delivery issue is resolved by sony center (manish) thanx
I have given in two products for repair in the Lokhandwala Market,Andheri(W), Mumbai authorised Sony service centre.- an MP3 player and a 29" Sony Trinitron television. The former 3 weeks ago and the latter a little over a week. The gentleman Mr. Haribhai whose mobile No is [protected], the man who runs the show there has been making a million excuses and neither repairing nor returning the 2 products. A shame that MNC's are indulging in harrasing customers with evident loyalty.The job sheet no. is 7551. An immediate redressal is expected.
Further details. Date of Bill12/02/11, job sheet 7551, Bill dated25/02/11- Jobsheet 7611
Dear sir/madam
During My Warranty Period my Laptop CRASH & my Vendor Send my laptop to Customer care office at RAIPUR, Initialy 1 week was alloted to me but now Almost 1 1/2 month lapse n till now no such response has been received from the service center and they make a excuse that "THE PART IS NOT AVAILABLE WITH US AND WE ORDER SUCH PART"
As i am a Businessman it take great trouble to maintain my daily A/C's without my Laptop
therefore it is request to confirm the status of my laptop as soon as possible
LAPTOP DETAILS:-
Configuration:- C13/2GB/320GB/15.6"/White
Serial no:-S[protected]
During My Warranty Period my Laptop CRASH & my Vendor Send my laptop to Customer care office at RAIPUR, Initialy 1 week was alloted to me but now Almost 1 1/2 month lapse n till now no such response has been received from the service center and they make a excuse that "THE PART IS NOT AVAILABLE WITH US AND WE ORDER SUCH PART"
As i am a Businessman it take great trouble to maintain my daily A/C's without my Laptop
therefore it is request to confirm the status of my laptop as soon as possible
LAPTOP DETAILS:-
Configuration:- C13/2GB/320GB/15.6"/White
Serial no:-S[protected]
The issue is resolved, thanks Mr. Manish.
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Sony is also selling products in India for which they do not stock critical spare parts like hard disks. The attitude appears to be that customers can wait indefinitely. In my case - 24 days as of 26 Feb.
The service center activities appear to be on different systems for different product categories. So if you call the 66006600 number for customer care, you are asked for product category and directed to the specific center.
The customer care number is also notorious for cutting off calls. You get an automated wait for operator voice response, the operator phone rings and then the call ends abruptly. You need an average of 4 attempts to get through each time.
Sony India should pack its bags and leave the country or crawl back to whichever hole they crawled out of in the first instance.