I had purchased Sony Er mobile ( Model K790i) from Pune( Maharashtra ) in the Year 2007 and where I still reside. This phone has recent problem related to the key pad as I initially thought.
I took this to the service centre dated Oct 6,2009 located at Tilak road, Pune( RT Outsourcing Services) and the diagnosis was done and it was related Jog dial/jog stick and key pad not working as mentioned in the work order . The work order no is SE309RT313103
I hope the problem should get the solved within week considering the time of spares availability and so on so forth.
Till today the spares are not available with centre and not sure when they will be available. The spares also consist of the foil below the key pad, which had the problem
Of the availability as I was told when I called up the lady at the centre.
The expectation of the Sony brand are very high as far serviceability is concerned. I am stuck up for almost fortnight now.
Kindly guide us for the above problem or the necessary steps I should take further.
Ajay Ramgol
Corporate Head Vendor Development
Corporate Guide Central Manufacturing Services
Precision Automation & Robotics India Ltd.
Sr No 38/2, Narhe, Pune 411041.
Tel +[protected]/82/83
Fax +[protected] Was this information helpful? | 
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