[Resolved]  Sony Ericsson — MOBILE PHONE

I have bought a Mobile handset phone from a Sony Ericsson showroom in Hyderabad. I am facing abnormal kind of problems from that Handset as the phone Keypad becomes non-active, handset hangs, doesn't play ring when getting incoming call, Display gets to freeze, phone switches off automatically and many related problems.

I observe the company has sold a defective piece to me. I have repeatedly given the device to company's authorized service center but it was returned after some temporary repairs. They have not been able to address the genuine problem in the phone handset. Much to my shock is that now people from service center are looking reluctant to repair the phone and not showing satisfactory response to my telephonic calls. Details of my last complaint made is mentioned under:

Service Center: S S Elcetronics, Shop No. 5, 1st floor, Elephant House, Ameerpet, Hyderabad-500016.
E:mail of Service Center: [protected]@yahoo.co.in
Call / complaint No. SL1-SE-230855, Registration date 08/06/2009
Phone no of service center:[protected]
Product detail: IMEI/Serial No. [protected]
Model: W910i

I expect from the company to replace the handset as soon as possible.

Thanks & Regards,
VIKAS MITTAL
202. Vamasi Paradise Apartment, Dharam Karam Road, Ameerpet, Hyderabad - 500016.
Phone No. [protected] / [protected]

i have sony ericsson w350i.i have warranty abt my cell.but my hadephone is not working proprle.so tel me near c.c aderss & phone no.u can replace my hade phone free not.indai at chennai.

Sir,
i purchased the sony ericcssion mobile f 305 which is very slow processing any other mobile phone, i have already two times repair my mobile from service center but nothing happend, it has many problem sir which i am facing i write down the problem....
1.permanent hang,
2.very slow processing when i listen song,
so i request u sir please replace my phone.

thank you regards- Yashwant Kumar Bansal,
31/10/09 Indore M.P.

Sony Ericsson — miss handling of phone in service station

Dear sir,

This is mohit chouhan. My cell phone was in warranty period and i have submitted my cell phone on 30th September for a minor problem (It was not connecting the Headset properly). Service center has asked to come after 20 days. After 20 days i went there, but they always say come tomorrow or the day after tomorrow. I did so for 15 days more and finally they gave me the phone after 36 days 5th of November, it was fully scratched and keypad has been changed, screen was also not fixed properly. Again we submitted the cell phone on 7th November to fix these issues. Then they said come after one week. Its now 30th of November, I haven't seen my cell till now. Service center say every day to come tomorrow and the day after tomorrow. All needed documents are attached into this mail.
Please help me out.

Regards,
Mohit
[protected]
[protected]

Thank you for contacting Sony Ericsson Call Center, your case 73541941 has been updated.
For future emails concerning this case please include the following line in the message subject field: “Case : 73541941” and send the email to questions.[protected]@support.sonyericsson.com.


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i brought a sony ericsson mobile w20 . than after 45 or 50 days , i had got a prob than service center repair my mobile . after 4 or 5 months i got another problem with bluetooth or FM or battery problem . than i deposit my cell phone again in service center . than they can't repair my phone . i deposit my phone 4 times in service center , but they can't repair my cell phone . last time i deposit my phone 24 june 2011 , and i got my phone back 20 july 2011 . but the problem is as it is .mere phone ko sony company mai bhi bheja tha repairing k liye but problem abhi bhi h . ab mere phone ki warrenty khatam hone wali h . aug k starting mai iski warrenty khatam ho jayegi . phir phone ko repair karwane mai bahoot paise lag jayenge. mere ph under warrenty mai thik nahi ho paya to mujhe ab es phone ki paymet wapas chahiye .

Since I got the Sony Ericsson mix Walkman, it has been a pain in the neck, my daughter contacted them about it a long time ago just after I got it.i have been back to tesco. Who my contract is with, but they say I will have to pay £50 if I want to change the phone as my contract does not finish until march, I am a pensioner and can't afford this all I want is for my phone to function properly.