[Resolved]  Sony Ericsson — New Handset Motherboard Problem

SUBJECT -
Complaint in respect of fault in newly purchased Sony Ericsson Mobile, vide voucher No: -, Invoice No- MH / 01017/00001 / 9264, and Model No[protected] Sony Ericsson C510 Black, IME: [protected] and issue of replacement thereof.

R/sir,
In referance to the captioned matter undersigned is lodging this customer complaint.
That infact the said mobile is purchased on 2nd Aug.2009 from, The Mobile Store, Essar Telecom Retail Ltd, Shop No.3, 4 & 5, Shah Arcade, Vasudev Balwant Marg, Panvel. ( Navi Mumbai).
There is a Frequent problem of battery charging and early discharge and for the same, I approached your store mentioned in caption. We were reffered to Sony Ericsson service center in Old Panvel. Wherein our complaint has been lodged vide no- SE309KM110171 with service center ( M/s. Krishna Mobile Center). The tecnician there in examined the mobile handset and told that the motherboard is required to be replaced. We pressed for issue of D.O.A. certificate. The service Center owner told that at present he cannot issue D.O.A. certificate. However he assure to issue the same on Tuesday ie on 11 Aug 2009. Thereby consulting Sony Ericsson Company Executive.
Kindly do the needful in order to replace the mobile handset at your end. It is not expected from such qualified brand to not to provide service to the customer who approached your shop relying, keeping faith in your brand name and goodwill prevailing in the market.

It may be treated as any Customer Complaint which in Case not solve, give right to me to approach appriate Officers or Forum.

Thanking You.

Yours Faithfully,

Dhananjay M Chaudhari.