[Resolved]  Sony Ericsson / C510 — Warranty not given

Address:

Ernakulam, Kerala

SIR,
I AM SHAIJU .K.J
I BROUGHT SONY ERICSSON MOBILE HAND SET
Model No: C510-IME NO.[protected] ON 07/06/2010 of Rs.7650/- from
ALIF COMMUNICATIONS, PENTA MENAKA, GROUND FLOOR SHOP NO.68, SHANMUGHAM ROAD, MARINE DRIVE, ERNAKULAM, KOCHI - 682031 MOB; NO.[protected], INVOICE NO.B-6639.

I USED THIS SET FOR ONLY 10 DAYS .WITHOUT ANY REASON ONE DAY IT WAS SUDDENLY NOT WORKING. NORMALLY WE CONTACTED WITH ALIF COMMUNICATIONS AND THEY GIVEN US TWO SERVICE CENTERS PHONE NUMBERS.

I TOOK THE SET TO ONE OF THIS SERVICE CENTER ACCET COCHIN, 42/2207, FIRST FLOOR, OPP.VEEKSHANAM PRESS, VEEKSHANAM ROAD, KOCHI , PH. NO. [protected], [protected] ON 18.06.2010 .

THEY TOOK THE SET INSIDE AND AT THE VERY MOMENT THEY RETURNED BACK AND TOLD ME THIS HAND SET CANNOT REPAIR HERE & ALSO TOLD ME THAT U CAN TAKE TO ANOTHER SERVICE CENTER AND THEY ASKED ME TO SIGN IN THE WORK ORDER SHEET AND RETURNED THE SET.

AFTER THAT ON 03.08.2010 WE TOOK THE SET TO THE NEXT SERVICE CENTER SWISS TIME HOUSE, B-56,FIRST FLOOR, GCDA COMPLEX, MARINE DRIVE-31, ERNAKULAM,TEL NO.[protected]. THEY RECEIVED IT AND CHECKED IT DETAILED AND SAID IT IS REPAIRABLE THERE BUT TOOK 15 DAYS BECAUSE THE MAIN BOARD IS COMPLAINT. WHEN THEY ENTERED THE DETAILS OF THE SET TO PRINT THE WORK ORDER IN THE COMPUTER THE CONDITION OF THE SET IS MAIN BOARD, CAMERA CONNECTOR, CAMERA, SYSTEM CONNECTOR AND BATTERY CONNECTOR ARE HEAVILY DAMAGED BY LIQUID, BOARD PROBLEM-RWR WHICH IS ALREADY ENTERED BY ACCET COCHIN SERVICE CENTER. ONLY BECAUSE OF THIS REPORT THEY ARE NOT ABLE TO REPAIR THE SET THERE.

IN THIS CIRCUMSTANCE I BEG YOUR GOOD SELF TO INTERVENE IN THE MATTER AND GET THINGS DONE IN MY FAVOR.
EXPECTATION EARLY POSITIVE ACTION,


FROM

SHAIJU.K.J
KAITHAVALAPPIL HOUSE
WEST KACHERIPADY
PALLURUTHY
KOCHI - 682006
MOB. [protected]