[Resolved]  Sony Ericsson — replacement of handset

hello sir iam taken sonyericssion k770i model no mobile but my mobile keypad is damaged
so i replace my keypad now iam in dubai but searching the keypada in any shops spare is not avilable
plesae give adress

This is with regret i have to inform you that my set has developed problems the day it was purchased from, it first developed problems with the battery back up an the keypad was not working properly. I deposited the handset in Care Point( Sony Ericsson Service Centre) and they fixed the problem by re-installing the software. Second time it developed same problems again and they solved it by changing the battery. Third time they have taken my cell for changing the board and kept with them for nearly 2weeks.But instead of changing the board they have re-installed the software again. After that it developed series of problems and its the 6th or 7th time am approaching customer care for assistance. Now the headset also showing some problems.

I am sure that a faulty set has been given to me and i have lost the trust in the current handset.It has been currently given to the Care Point, 1st floor, Das building, Opp. Apsara theatre, Railway Link Road, Calicut. Complaint ID:SES08CPT12529 Pre Complaint ID'S: CLT-RDN-000121/2008, SES08CPT11337. Since I have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Sony Ericsson remains undaunted.
In anticipation of your prompt response,

Thanking you,

RESPECTED,
I AM SUDEEP KATARIA FROM KANDWA (M.P) I HAVE PURCHASED W350 I FROM INDORE (MP) ON 28 OCT 2008, BUT MY HEAD PHONE IS NOT WORKING PROPERLY SINCE LAST 1 MONTH & I CAN`T FIND KANDWA ( M.P), YOUR SERVICE STATION IN INDORE (M.P) REMAINED CLOSED ON SUNDAY & I AM UNABLE TO RECTIFY THIS PROBLEM & I FEEL THAT I HAVE COMMITED MISTAKE BY BUYING YOUR PRODUCT, & IF MY PROBLEM DOESN`T GET RECTIFIED WITHIN 1 WEEK THINK U R NOT CONSIDERING UR CONSUMER SERIOUSLY & I WOULD BE I WOULD NOT RECOMMEND YOUR PRODUCT TO ANYBODY DUE TO UR POOR SERVICE, KINDLY DO THE NEED FULL, MY CONTACT NUMBERS ARE GIVEN BELOW

THANKING YOU,
SUDEEP KATARIA
M.NO.[protected],[protected]

Dear sir,
I have been using 'SONY ERICSSON' Model mobile for past 5years. I love to use SONY ERICSSON mobile. Even I too also recommended to some models. I have been purchased two Brand New 'SONY ERICSSON' Mobiles, on[protected] at 'POORVIKA MOBILES' THIRUVOTTIYUR, CHENNAI - 19. SHOP MANAGER : Mr..AnandMobile No : +91-[protected]. (1) G - 900 model price - Rs 19750 / (2) R - 300 model price - Rs 3450 / (As of now I am satisfy with R - 300 model mobile) G - 900 mobile having number of problems and I am really struggling with this hand set. I purchased on 19/10/08, and I used only 25 days, while I had problem on those days and I informed to the shop Manager several times. Atlast I handed over my mobile to the Shop Manager on 10/12/08. Still now (16/01/09 ) I am not getting any relevant feedback about my mobile. And I visit 8 -10 times No Responses from shop Manager. I am losing lot of business orders due to this mobile problem. I am not satisfy with this handset.So kindly replace the other model or refund my money. Kindly take necessary action. Kindly reply as early as... I listed some of the major problem affected to my mobile are, The problems: 1) VERY LOW BATTERY BACKUP. 2) HIGH LEVEL BATTERY DISCHARGING 3) NETWORK TOWER SIGNAL NOT RECIEVING PROPERLY.4) LCD TOUCH SCREEN NOT WORKING5) NO SOUND EFFECT6) MOTHER BOARD PROBLEM AND HANGING WHILE IN USE.7) POOR PICTURE QUALITY OF CAMERA AND VIDEO Mobile Reference : Battery No : 8522 IMEI No : [protected] Note : Kindly take necessary action otherwise I will proceed legally.
Regards
S. Siva Kumar
+91 - [protected]

from manoj aggarawal manoj.[protected]@gmail.com

to questions.[protected]@support.sonyericsson.com

date Fri, Sep 30, 2011 at 5:22 PM

subject Repetitive Voice clarity issue

mailed-by gmail.com


hide details Sep 30
Hi,

Last year I bought sony ericssons Hazel- J20i model, for initial 2 months it was working fine but then suddenly it started giving following problems:

1. Voice Quality not clear (can't even hear other persons voice)
2. Camera problems (picture quality, colors etc)

I submitted it at the service station and they returned me after 45 days. Voice quality was now a bit better for some days but after 30 days again the same problems start appearing.

On 24th Aug 2011, I again submitted at the sony ericsson's service center in Chandigarh. They told me that issue is with receiver and need to be replaced and it will take 15 days. On 9th September I got it back but when I checked I found that problem was not resolved.

On 12th September I submitted it again at service center, technician told me that he will again replace some other part of the receiver and it will start working fine. They don't have spare parts in stock so will take another 15 days. Today on 30th September when I again went to receive it, I found that its still the same, voice quality is still very bad and can't be managed with. I am not sure why its occurring again and again after numbers repair at authorized service station. So I refused to accept the cell, they said it can't be repaired more. I was surprised to see their misbehavior and false claim that its working fine.

I can't do without a mobile phone for long so please get it repaired ASAP or if it can't be repaired, please replace it.

In absence of satisfactory actions from you will only leave me option to pull sony ericsson to consumer court.

Regards,
Manoj Aggarwal




from manoj aggarawal manoj.[protected]@gmail.com

to questions.[protected]@support.sonyericsson.com

date Fri, Sep 30, 2011 at 5:28 PM

subject Re: Repetitive Voice clarity issue

mailed-by gmail.com


hide details Sep 30
Hi,

Forgot to mansion the details in previous mail. Details are as follow:

Work order Number: SE[protected]
Customer Name: Manoj Aggarwal
Model Number: J20i

Regards,
Manoj Aggarwal
- Show quoted text -

From: <questions.[protected]@support.sonyericsson.com>
Date: Mon, Oct 3, 2011 at 2:30 PM
Subject: Sony Ericsson Contact Center, Ticket: 91387037
To: manoj.[protected]@gmail.com
Dear Manoj,
Thank you for contacting the Sony Ericsson support centre.
We understand that you have not received your Sony Ericsson Hazel from the Service Centre.
We recognize the importance of this issue and we will be assisting you with your concern.

We would like to inform you that we have escalated your issue to the relevant department for their due consideration, kindly be assured that you will get a call from your side within 48 working days.
For further information on Sony Ericsson products, services and support please visit www.sonyericsson.com.
For any further assistance please feel free to call our customer support on:
39011111 ,[protected] ..
Kind Regards,
Kavita Yadav
Sony Ericsson India Customer Services
From: manoj.[protected]@gmail.com
Date: Fri, Oct 7, 2011 at 11:09 AM
Subject: Sony Ericsson Contact Center, Ticket: 91387037
To: <questions.[protected]@support.sonyericsson.com>


Hi,

I have not received any call from your executive. May I ask to take some conclusive actions and provide me concrete solution to the problem.

Please understand its been a long time awaiting satisfactory actions from your end, please get it reapired ASAP or replace it. Please don't leave me in a position where only option left is to take legal action against you.

Regards,
Manoj Aggarwal


From: manoj.[protected]@gmail.com
Date: Fri, Oct 10, 2011 at 12:47 PM
Subject: Sony Ericsson Contact Center, Ticket: 91387037
To: <questions.[protected]@support.sonyericsson.com>

Dear Kavita,

Please update me on this.

Regards,
Manoj Aggarwal
Mob [protected]
- Show quoted text -

From: manoj.[protected]@gmail.com
Date: Wed, Oct 12, 2011 at 04:34 PM
Subject: Sony Ericsson Contact Center, Ticket: 91387037
To: <questions.[protected]@support.sonyericsson.com>


Hi Kavita,

Yesterday I received a call from your executive and he told me that as this problem is reoccurring, we have tried replacing motherboard, receiver parts but it still exists and seems not repairable. He confirmed that he is escalating it by raising "request for replacement" and committed me that it will be done with in 7 days. Request numbers which he provided me are as follow:

Request Number: 91450995
New workorder number: SEC11A010510

For your reference, Old work-order numbers are as follow:

SE[protected] and SE[protected].

Kindly confirm that the information provided by him is correct and phone will be replaced within 7 days.


Regards,
Manoj Aggarwal
Mob [protected]


From: manoj.[protected]@gmail.com
Date: Wed, Oct 21, 2011 at 12:02 PM
Subject: Sony Ericsson Contact Center, Ticket: 91387037
To: <questions.[protected]@support.sonyericsson.com>

Hi Team,

I am extremely disappointed that its been more that 1 week but I have not received any call or confirmation about the replacement of the phone till now. Moreover I am not getting any reply on emails.

Please update me what is the status of the request??

Regards,
Manoj Aggarwal

Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.