Sony Ericsson — About My P1i Mobile

Model: SONY ERICSSON P1i

Issue: The jog dial of my P1i was slipping

Date Submitted: July 19th 2008 at DM telesystems an authorized service partner of TVS E service centre at Ghatkopar, Mumbai.

WO no: SE08-A[protected]

Waited for about 2:30 Min so submit the mobile. They told that PCB needs to be changed.

Collected the Mobile back on 30th July 2008 at around 5:45 PM, I didn't check the mobile at the service centre as I have to rush to office. To my amusement I found that there was very low volume and was not able to listen on the incoming voice speaker. Rushed to the service center but found that it was closed.

Next day morning I was waiting at the service center from early in the morning 8:40 AM to submit my mobile. The engineer told me that the Incoming speaker needs to be changed. I asked them to reopen the same old WO and he told that it is a completely new problem and created a new WO sheet.

Date reSubmitted: 31st July 2008 for the Incoming Voice Problem

WO no: SE08-A[protected]

The service engineer told that it will take 3 to 4 days. I was calling them daily and no one ever answers that phone[protected].I went to the service centre to collect the mobile on 5th of August and was shocked to find the mobile in the same state with the same problem. As they have been opening my mobile lot of times now the keys are gone down and the case is not fitting properly.Now they say that its PCB problem and it might take more than a week's time.
I have spent lot of invaluable time and money with Sony Ericsson Service center. I am expecting this to be solved at the earliest or else please provide me with a new mobile phone.


I have collected my mobile on 14th of august from the service center as I was traveling for some official work. Today I was surprised to find that the flash of the camera is not working which was not the case earlier.

So I request you to still open the case and I would submit my cell phone on 26h of aug at the same center in Mumbai.

Do you want me to submit my mobile at a different service center in mumbai.

even on 14th I visited twice as they didnt tell me the unlock code which was 1367.

Please Help.

i have given the phone with a small problem and now every time i collect the mobile there is a new problem.

I should have bought a chinese mobile for some 5k. I have invested 19, 500 on this mobile and not getting thedesired servce as expected.

...
what sould I do to file a complaint in the consumer court?