Sony Ericsson — Cell phone has been damaged by Sony authorized service centre

Address:Kozhikode, Kerala

This is to inform you that my cellphone I given to sony service center has been completely damaged by the technicians of sony ericsson
I am holding a W580i it had one simple battery problem, then I gave my phone to sony authorized service center in Calicut they told me that, they cannot repair it so they will this to sony ericsson directly you can collect your cellphone after two months. I agreed with them and I gave my cellphone. After two months my dad gone there to collect, they told him, the company said that the only thing they can do is change the entire board it has around[protected] rupees. Then my dad took the cell and came back to home, then I saw the phone, I noticed a lot of damages with my phone.

Damages are listed below.

1, keypad not working
2, camera not working
3, didn't screw the body
4, in the phone book there are some unknown contact numbers
5' unknown romantic sms in sms inbox
6, unknown images in gallery

These 6 problems I noticed after I got my phone back from sony service center......

I hope you consider my complaint and take action against them
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Sony Ericsson — unknown SMS

Hi,

This is a urgent complaint, receiveing unwanted SMS every 5 mins, the message here it goes...
Incoming item ir49i3s5.sis, Size known Free, memory:193592KB Accept? YES/NO.
Note:Kindly rectify this matter on priority and aknowledge the same

Sony — Damage by Sony Service centre

I gave the camera for repairing the "Click button", but the service centre (Indira Nagar, Bangalore) damaged the lens and now they are refusing to correct the problem. When i recieved my camera, it was showing error messages and was not functioning so i told them, the service centre told me that it is a problem of bad repairing hence the it will be repaired free of cost. But now they are refusing for everything. The employees are just asking me to call this person and that person . I tried talking every possible person but nothing is working.

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