[Resolved]  Sony Ericsson — DELAY IN REPAIRING OF CELL PHONE IN SERVICE CENTRE.

SonyEricsson Mobile phone set — delay in service

I have a SonyEricsson mobile phone handset. The speaker of the mobile phone handset went faulty and since it is in warranty period, I approached the nearest Sony Ericsson Authorised Service Centre, that is Sri Maruthi Solutions, Peelamedu, Combatore, Tamil Nadu. After diagnosing they told the speaker had to be replaced and it would take one week. I gave the mobile phone handset for repair and got the receipt no. 4363 dated 28.01.10. But till today (09.02.10) nothing happened. On query I keep getting the reply as "spare speaker yet to be received". Though I own a 3G mobile set, I am deprived o[censored]sing it due to improper service.

Sony Ericsson — delay in service

dear sir my name is shekher my workorder number is SE[protected] dated on 4.06.2010 model no is w 395.where i request to do my problem the serivice centre taken but they are not servicing.simply they are saying as sufficiant metireal not available.one monthy is completed still they are saying as the same reason.
customercare centre can you taken action against company executive name is jagdesh at siri communication 6-2--940/1 opp shadan collage khairathabad Hyderabad-500 004 phone no is [protected]., .[protected] where i given serviceing till there no progress to me my handset and lossing my possioncy till date to be cooperative with you executive name is Mr jagdesh lort of trobling to me sorry to say

Sony Ericsson India — Delay in servicing

Hi Team,

Myself Ajay Gupta living in Janakpuri New Delhi. I have purchased a Sony Ericssion mobile C903 (Cybershot) form Hotspot, District Centre, Janakpri, New Delhi on[protected]. After using 2-3 weeks the loudspeaker of the phone was not working. As the mobile is in warrenty period so i gone to the sony ericssion service centre i.e. RT Outsourcing Services Pvt LTd. which is in Suneja Tower -2, District Centre, Janakpuri, New Delhi on[protected]. They have taken the mobile and given me the receipt and told me that i will going to be repaired in 1 week. After 1 week when i called to check the status of the phone, they told that the phone has not been repaired and it will take another 1 week. Again when i called them they are tellling that i will again take another 8-10 days as the device is out of stock.
I am totally fed up with the services they are providing. If this is the services they are providing how can a comman man trust such a brand.


Ajay Gupta

Sony Ericsson — delay in repairing

my sony ericsson hazel (j20i) had a trouble in its loudspeaker, brought it to the sony ericsson care, kfc basement, sector 18 noida, and i have told that it will take 10- 15 days, but its almost a month past and they are still telling that part is unavailable come after a week or later. Am i a fool or something or they are making me fool?

vikas
noida

Sony Ericsson — Delay in Servicing mobile phone

Hi,

I have given my mobile to service center more than 2 months ago. Each time I call customer care, I get standard reply that "Part is being shipped, call back after 4-6 days for status". I fail to understand from where its being shipped that its taking more than 2 months to receive.

Mobile Manufacturer : Sony Ericsson
Model : U8I Vivaz Pro
IMEI : [protected]
Work Order No: SE[protected]
Service Center Submit Date : 9 May 2011
Service Center : Neeru Enterprise, P21 Sector 18, KFC Basement, Noida
Problem : touch screen not working
Warranty status : Yes (under warranty)

I have been fed up of calling customer care at[protected]Toll free) - +[protected] but each time they ask me to call after 2 working days i.e. 4 days. Now its more than 2 months and still no chance to get my mobile in working condition.

Please help me to get my phone repaired.

regards,
Harmit Singh
14 July 2011