Sony Ericsson G900 — Reparing brand new phone has taken 4 months and yet no result.....

Hello Friends,

I bought a sony ericsson G900 phone in the month of January 2009. It stopped working in February and so I gave to a Local dealer to get it repaired in authorized service station. He took it to D M Telesystems, Ghatkopar, Mumbai. They said the phone is repaired and gave it back. But I didnt accept the phone as there were physical damages on the phone. The very next day D M Telesystem were no longer authorized service station of Sony Ericsson, so it became meaningless giving phone to them. Me and my local dealer slogged to give it to some other service station but no one accepted it saying it was damaged and so it cannot be covered in warranty. Anyhow, by my correspondance with the Sony Ericsson call center guys via phone and email, I was able to convince to R T Outsource, Vikroli, Mumbai that the phone was not damaged by me but the earlier service station had done it. Now this all had already take 2 months. In April 2009, R T Outsource, Vikroli Mumbai took the phone and I used to call them continuously but with no results, I was given many different kind of escuses from them and if I call the sony ericsson call center they had a simple answer " the issue is escalated, kindly get in touch with the service station" after which finally R T Outsource, Vikroli, Mumbai, told me to collect the handset for which I waited 2 hours at their office and finally got the handset. I asked them to give me a battery to check if it is working but can you imagine what i was told by an AUTHORIZED SERVICE STATION person, " We dont have a batter, you check it at home" hahahaha... so professional...hahahaha... I came home and put the battery and saw that the phone was dead... again I went to R T Outsorurce, Vikroli, Mumbai and gave them the phone... they generated another Job Sheet. I filed the same case with the Sony Ericsson call center guys on[protected] they asked me to give 48 hours ( after wasting my 4 months) to give me an answer when will I get my phone back... and when I tried calling the call center, their nos is always busy... I think they have banned my number... LOL... I pity them... Can anyone please help me take some strict action against them... or anyone who had faced similar issue... please share your experience... as I had invested hard earned money and it is been wasted... please... Thanks https://www.consumercomplaints.in to give us a platform for freedom to speak.