[Resolved] Sony Ericsson — The worst Customer service ever | |||
This is Ksheeraja Agnihotri here from Gorakhpur, Uttar Pradesh, I was using this Sonyericsson Mobile for the past 1 year, Now the mobile display has got to repair, i have given for Service in Gorakhpur (Sony ericsson Authorised Service centre on 26th August 2010 ) But when it has been more than 3 weeks, still there is no response, They keep on Saying "We have no Mobile parts, when parts will come,i'll give you your mobile, the time not certain. even when i talked to service center they performed very-very poor behavior and not only i am suffering this type of problems but also there was many people are suffering they tell that they will not use sony ericsson again becoz of very irresponsible service " My job order form is SE[protected].. My model is W395 Sony ericsson . What the Bloody Service is offering to customers., I am working and suddenly my mobile got crashed,, but it has been more than 3 weeks so, & they will not give a certain time and I cant belive on that stupid excuse -WE HAVE NO SONY ERICSION PARTS SO then what the difference between brand service and local shops?. But the service u give us is very very poor.. No response /No call back / nor No confirmation. If You are not able to provide a good service so close ur company and please dont say Happy to help. Worst service.. I need my mobile repaired back soon, Please do the needful.. Regards, Ksheeraja Agnihotri [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I am really disheartened by your sony ericsson service center.i had given my cell c902 to the service center here in faridabad but did not get any good response from them.i had purchased the cel 3 months back and had speaker and camera problems in it.its being 25days now tht my cell is there with them and they are paying no heed to it.i am regularly going to dere shop but they are always ready with a new excuse.. hope to get a positive response atleast from here..
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Sony Ericsson — worst customer service
At the outset, I am disappointed by your service. I have written to you last year (a copy of my email is attached with my case number) regarding my problem and I have no response from your side. I have even sent you a reminder and yet the same. I again called your Sony Ericsson call center today regarding my problem and they were unable to give me a solution. They gave me a dealer’s number and told me to contact him to resolve my problem. I had even called him today for which he was unable to provide me an answer. I am really wondering is my problem really that big.I would like to convey my problem to you again. I think it’s just a compatible problem, for which I require your confirmation.
I have a Sony Ericsson P1i and I am using the desk stand CDS-65 which came along with the phone for charging the phone at my office. I have no problem in charging the phone. I purchased a Bluetooth headset HBH-PV702 which works fine with my P1i. I have no problems in compatibility and pairing issues with my phone. I face a problem when I charge my Bluetooth headset HBH-PV702 in my desk stand CDS-65. It’s not charging. What could be the problem?
Kindly provide me with a suitable response and don’t tell me to contact any further person to resolve this issue. I have lost my patience in holding your call in doing so.
I am yet to receive a response from sony ericsson after sending numerous reminders. i am shocked to see such a response from a reputed mobile company.