[Resolved] Sony Ericsson — Phone not working

arvinmalik1210

from Gurgaon, Haryana

Address:

Haryana

Hi-

I purchased a new Sony Zylo phone on 2nd sep 2010 but after a couple of weeks, some problems occurred in slider (all the buttons stop working when slider is open) and also with screen display

I enquired various Sony Authorized service centers ( in Gurgaon and Dehradun) and I was told that there is some problem with slide cable which is a manufacturing defect and that part is not available and no near by date was given for availability of the same

I purchased Sony phone for the first time and the experienced I had so far with product and service is truly pathetic and unacceptable

I have mailed to their customer care 4 to 5 times but response from their side

Kindly help me in replacing my phone

Regards

Arvin Malik
Gurgaon, Haryana
India
+91 [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

loverawat

from Gurgaon, Haryana

I had buy a Sony ericsson mobile no. W705 in the month of july @ 11500 from south Extension. Last month on 05/08/2010 it was switched off and after that it was in dead condition. I had subitted that phone on 20/11/10 at sony service centre, south Extension branch (Work order no. SE310TCC11903). I had talked in their customer care so many times but they always asked that it was not rectified yet. Everytime I asked them they will give me a next week date.

This was a new model and till date they don't have their parts.

pateljignesh29

from Ahmedabad, Gujarat

I had buy a Sony ericsson mobile no. XPERIA X10I in the month of january from london. Last month on 29/06/201 it was not swoing display at my phone dead condition. I had subitted that phone on 29/06/11 at sony service centre, ahmedabad branch (Work order no. A 3176). I had talked in their customer care so many times but they always asked that it was not rectified yet. Everytime I asked them they will give me a next week date.