This is in reference to a Sony Ericsson handset K810i, which I bought in January 09.
It was working fine till I found the 2 buttons at the right of the Joystick getting harder while pressing around September end. After a week’s time suddenly the screen disappeared and a white blank screen was showing while opening the cell phone.
I was shocked to see this as the phone didn’t hit the ground during that period and it was pretty unusual. So immediately I took that phone to the Sony Service center at Kamla nagar “Cariano”…the service they provided proves that one should not buy Sony Ericsson Handset ever.
They simply opened the handset and the guy said the buttons not working due to a liquid damage so it won’t be covered under the warranty…that statement was not acceptable because of the care I have showed towards my handset. I have always kept my handset protected under the laminated sheet in order to keep it safe from water or sweat.
After that I asked why the screen disappeared. They said the Power IC got fused…It’s a sheer crap and doesn’t make sense at all. They further told that we can’t repair this either as there is a chance, the handset might go dead.
So after a week’s time they finally returned my phone stating non repairable.
Again I showed this to another service centre in Roshnara Road, they even didn’t attend my issue at all as the phone has already been rejected by Cariano…
It’s so disheartening to see the service provided by Sony and the money I spent around 12K on buying a handset was just a worth 8 months?
Now after so much of struggle and disappointment, I swear I will not spend a penny on buying any Sony product nor on the repairs.
I want Sony to take care of this Faulty Handset or return my money back.
So please help and if i could get a contact details of any Service manager, or even the CEO,i dont mind complaining.
Varun Malhotra
([protected])
Delhi.
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