Sony Ericsson — IS THIS THE WAY A SERVICE CENTRE OF A COMPANY LIKE SONY ERICSSON SHOULD BE? (WORSE THAN THE ROADSIDE REPAIR SHOPS!!! )

Address:

Lucknow, Uttar Pradesh

I bought a sony ericsson w950i for myself in May, 2008. It worked well till Aug 2010..when the phone developed some snag. There was problem with the touchscreeen.. Some areas on the screen didn’t respond to the touch as well as it used to do, and at times the phone would just hang-up... and I needed to switch it off and then on, in order to make it work.
I had recently moved to Lucknow then, and I gave it to the authorized service centre of Sony Ericsson at LGF Shop No.1,2; Block B2; Raja Ram Kumar Plaza, Hazratganj, Lucknow 226001...via workorder no. SE[protected] , on 13th Sep 2010. The set was checked there, my complaints noted and verified, the condition of the set overall was assessed and I was given a date of 2nd Oct by which the set would be ready.. and was asked to collect it anytime after that date. I was further given an estimate of Rs[protected] for the same.
I approached them on 8th of Oct, but was told that the spare parts had not arrived and that it would take another 2 weeks. After that came the time when there 2 weeks kept on extending for 10days, 7days, and so on.. I visited their workshop twice during this period and made innumerable calls.. Finally, on 1st of Dec, I talked to the person incharge there and told him that either they hand me over the repaired set or the only option left with me was to move to the consumer forum. He pleaded to me to give one week time and gave to me in writing on the receipt that the set would be repaired and handed over latest by 10th of Dec.
My greatest surprise came on 10th of Dec, when they called me up to say that the servicing of my set would cost more than the new set, and that there was no point getting it repaired. When I told them that my set only had one problem and they themselves had verified it, mentioned it in my receipt and given me an estimate for the same..they had no answer for the same.. An estimate can vary..that is totally acceptable, but how on earth can an estimate of Rs 1200 change to more than 10,000/= , and exceed the actual buying price of the set?
Its been more than 4 months now that my set has been lying with them, and they have not bothered to repair it... wasted 4 months of mine, mentally and physically harassed me like anything, and I really feel cheated. God knows what parts they might have taken out from my set during this period. Its really shameful on their part. I am left with no option now but to move to the court, and fight for my rights..

Vikas Singh
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