[Resolved]  Sony Ericsson Mobile J105i — improper service

sony ericsson mobile J105i — mobile not repair

dear sir,
Pls give me my mobaile pls sir workorder.No.SE311BC210801.dt.[protected]complaint four time pat no raspans sony ericsson comany is god .sony ericsson combany sarvice center is world no.1.sarvice cender is super

Sony Ericsson — Improper service for repair

I am Chaitanya G. Mahajan, I have sony ericsson cellphone model number J10i2, My display was not working properly so i had given it to the service centre at Andheri East, Mahakali Caves road, Mumbai, India. I have submitted the model on 5th march 2011 any yet the problem is not solved. Today is19th of April. Does Sony Ericsson handsets requires more than a month to identify the problem? I had a word with the zonal manager Mr. Ashish, he is also not at all supportive and just good in giving fake promises. I am seriously not happy with the service provided. please look in the matter asap. Hope to get a positive feedback from your side.

WORKORDER NUMBER: SE311RT110307

Sony Ericsson — improper service

Phone Details
IMEI – [protected]
Bill no. – 1723
Purchase shop – Sound Electronic, shop no 12, Heera Panna shopping center, haji ali, Mumbai-400026
Purchase Date – 31.07.2010
Model no. – E10i (X10 mini)
Subject: - complaint about Sony Ericsson mobile and service.
Dear Sir/Madam,
I had purchased Sony ericsson E10i on date 31.07.2010. I had faced a problem of “Automatically switch off & on” and cell also used to get “Hang” while an application was running. I had submitted the phone for repair on 1st April 2011 at
CCOM SERVICES,
SHOP NO 113, 1ST FLOOR PLATINUM MALL, STATION ROAD
GHATKOPAR (E)- 400602
PH: [protected]
regarding the same problem. The service center told me that there is software problem with the phone and they updated the software. The problem was yet not solved and I faced the same problem again,
I then decided to submit the same to their Thane service center
CCOM SERVICES,
F11, 1st Floor ETERNITY MALL,
THANE (W)- 400602
Ph: [protected]
Which was the head office of that zone. They too told me that it was software problem and again updated the software, but this time also the problem was not solved. Again for the 3rd time I submitted the phone to the Thane service center this time they replaced the side key saying it might short the PCB inside. This also did not solve the problem.
I submitted it again and they kept the phone this time for not less than 7 days for testing, but yet it did not solve the issue. Finally, after being fed up of the problem, I asked for replacement of the phone and submitted the phone on 28th may 2011, also register the same complaint twice to Sony Ericsson Customer Care, Case ID no is 90441282. After 15-17 days, I got the phone back which was not yet replaced as said by customer care, but only PCB was changed, and IMEI no was changed but yet the issue is not solved.
I have suffered a lot with this handset and would like to take serious and stringent action against SONY ERICCSON and its SERIVICE CENTER for torturing me for so long and yet not solving the problem.
I lost lot of my business and other necessary and important works because of this problem solving cycle.
Please take necessary action and help me in achieving the desired result for the problem faced.