[Resolved]  Sony Ericsson Mobile No 7555 — Mobile Non functional

I sent the following complaint to Sony Ericsson but Have received no reply as yet.
To
Sony Ericson Mobile Communications (India) Pvt. Ltd.
4th Floor, Dakha House
18/17, WEA Karol Bagh
New Delhi-5


Subject: Complaint against Sony Ericson.

Sir,

I purchased one Sony Ericsson Mobile No. 7555 on 10.09.08 from Bobby Electronics, Sector -35. It started to give problem from first day itself .The speaker was not working. But we continued to use it for a week as the dealer did not have a second set to replace the one we had purchased. Then Bobby Electronics asked me to go Salora International Ltd. in Sec-34, They checked the set and asked me to come next day i.e. 19.09.08. They took the set from me and gave a DOA certificate on the basis of which the complainant was to collect the new set from Bobby Electronics. I kept on calling them and visiting for a week but I could not get the new set from them. I was asked to go to their dealer, Three Vee Enterprises in Sector-35 who asked us to come after 2 days . But they took four days to get the set.

I took the set and surprisingly this was not accepting the memory card. The dealer asked us to go to Sector 34 office and get the software installed in the Mobile. But even after this it kept on giving problem—Sometimes with the Keys and sometimes with the screen. But I kept on using the set as because of my circumstances I needed the Mobile. In December ’08 this set fell down from the table and stopped working and its body cracked. I went to their office which had now shifted to sector 40 on 26th Dec ’08 and after waiting for two hours they checked my set and told me that the LCD screen and the outer body will have to be replaced. They gave me a receipt with complaint ID SESO8CHD24533 dated 26-12-08 and asked to collect the set after 8 days. They also told me that after checking the set they will give me an estimate of total amount that I will have to pay towards repair of the set. I received no phone call and contacted the office to ask for the estimate .I contacted the office again after 8 days when I was told that it will take another week as the parts of the phone were not available. I went to their office again after a week and they asked for another 3-4 days. Finally they gave the phone on 28-1-09 and I paid Rs.350.00.


Now coming to the main points :-

• The company promised to repair the LCD screen .It has not been done.
• The body which was to be replaced has not been done .They used some solution like quick fix to repair the cracked body .Now the cracks have opened up again.
• The speaker is not working. The key pad is not working .The phone is Dead again.

I contacted the office again and was told that nothing can be done now and can do whatever I wanted to do .The behavior of the staff was very rude and threatening. The service was very, very poor. They did not even give me a stand by set so that I could use that till my set was repaired. The harassment I faced at the hands of the company is unimaginable. I have suffered Mentally, Physically and financially and therefore I wish to bring this to your kind notice for necessary action and solution to my complaint. My phone worth Rs. 5800/- is lying waste. I have not used the phone fully even for a month.

Failing to receive a positive reply from your end will result in my approaching the Consumer Court




Your sincerely
Manmeet Singh