[Resolved]  Sony Ericsson — mobile not repaired

I gave my k750i for fixing as there was a network problem to a sony ericsson service center at jayanagar fourth block, bangalore at first the took 350 rupees and gave it back.I used it for about a week then the problem started again.I gave it again upon which i had to pay handling charges again as i had lost the bill then after one week they said there was a motherboard problem and so it cannot be repaired.I sent a friend to get the cell back.When i got it back i found that the panel had been broken and even all the screws from the cell had gone.I went and complained but said that it wasnt them who did it.Because of this incident i am never gonna buy a Sony product ever and i advice all also not to.Please advice me on how i can get back these people.

I had given my cell for fixing a ring tone problem in Sony Ericsson service center at Jayanagar, 4th block, Bangalore. But they took almost more than four weeks. But the cell is not yet repaired. I have never ever seen such a bad service center who takes such a long time to fix a small problem. The reason i got for the delay in service was that, their head office has been changed. This is not a valid reason for a service agent to give it to the customer. I was really preferring to buy a Sony product always, but going forward i will never ever buy a Sony product and suggest my peers not to buy the same too. THE WORST EVER SERVICE I EVER FOUND IN INDIA.

Hi,

i have been facing a lot of problems with my sony ericsson w580i handset since the time i bought my mobile. I visited sony ericsson service center in ghaziabad( U.P.) a no of times but all the efforts, made by me, were in vain. Also the center staff did behave not in a friendly way. Now my mobile is running in the last month of warranty period and i have given my mobile to sony ericsson service center at lajpat nagar 15 days back but still they are unable to sort my problem out, as they are saying they are out of stock of the keypads.

I understand Sony Ericsson is brand name and have imporatnce for its customers expectaions and will not let my expectation down.

Thanks & Regards,
Anuj Kumar Singh
[protected]

Hi,

This is Jitendra, i have bought Sony Eression Mobile model W350i on date 31/08/08 from Ashu Telecom in Thane. I have given this mobile for repair to Sony Ericsson service center in Thane, service Ccom Services. First time due to camera problem i have given this mobile in March. They have repaired the mobile and given me back in 1 week. In May i again face problem with this mobile. This time mobile camera not working, mobile not charging & then it suddenly shut off. I have given this mobile for repair on 06/05/09 to the same service center. But up till now i haven’t got any reply from service center.

Please advice me how i deal with this people.

Regards,

Jitendra Gade
[protected]

Dear sir,

I own a sony ericcson T715 mobile and same had a fault of display belt, i submitted the cell phone on 25th feb for repair and the dealer said it would be repaired in 15days.. But yet the mobile is not repaired and the dealer is giving us reasons that the company is not providing the parts.

Please help us to get the phone repaired or replaced.

Regards,

Rana Vikram Singh.

****Below mentioned mail was sent to company on there email address: questions.[protected]@support.sonyericsson.com**** (same for your refrence)




Dear Incharge,

With refrence to the service workorder number SE311BRD10844 for my sony ericsson T715 handset.. It had a display problem due to faulty display belt.. The handset was given for service on Feb 25, 2011 and the service dealer assured us that the same would be rectified within 15 days.. It been around a month and a half still the handset is not rectified and the reasons been given to us is that company has stopped providing parts to the service dealer and so its taking time.. Now after so much time they are suggesting us to take the handset to another service dealer who has recently opened the service centre in town and they advise us that as he is a new dealer the company is providing parts to him and not to the old dealer..



I dont understand the above mentioned reasons given for not rectifiying a simple belt replacement problem. I have waited a lot and now i not going to wait furthure any more for such reasons.. If not repairable or if the parts are unavailable please replace the handset.. In warranty period of 12mths the dealer has already used 2 months for the service.. What is left now???



Please treat this matter on serious and urgent basis and i have all the important contacts on that handset. And since past 50 days i am without a cell phone.. I dont think this is not a service standard set by a multinational company..



Requesting you to repair or replenish whatever the option you like to select.



Best Regards,





Rana Vikram Singh.

M:[protected]