[Resolved]  Sony Ericsson - Mobile P990i — Not repaired - Even Though in Guarantee

Sir,
I purchased Sony Ericsson mobile P990i through sify shopping web site http://shopping.sify.com/shopping online in Dec 07 wide Purchase order no. .s[protected]b
The mobile IMEI no. is[protected] and model is P990i. Invoice no. 2839 by N R Infotech, Mumbai 07
It was delivered to my Dombivali (Mumbai- India) address on 25th Dec 07.
Recently I have taken it to Sony Service center for some repair. ( LCD screen calibration problem)
Sony service center at Saki Naka is saying that this mobile was not sold in India and hence we will not consider guarantee period.
I feel cheated. The Sify site clearly mentioned guarantee period.
Even after buying mobile in India, making Rupee payment, I do not get guarantee.
I request you to help me.
Latest status: Sony Service Center say that mobile can not be repaired and they are returning it back. I have paid Rs.14000/- and within six months I have to throw the mobile since it can not be repaired also.
I have raised complaint with Sony Ericsson and their reference no. is 72430288.
I have also raised complaint with Sify Customer care and their reference no. is
7297070
Both parties did not give any solution so far.
Please help me to get a replacement phone.
Regards,
Vijay R Shrawage
Mob: [protected]
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Just file a case against them dear..that the best solution...and give maximum publicity...lets see..

sonyericsson — Repair of mobile P990i

Fwd:Sony Ericsson Contact Center, Ticket: 85089116

This has reference of my grievance regarding servicing of my Sonyericsson P990i mobile.
My grievanace has yet not been resolved and I have recieved no repsonse from you.

From now on, I shall be sending you three reminders daily till my grievance is unresolved and nos. of reminders will be escalated going forward.

Any attemp to filter/block/modify my mail at your end will lead to litigation at suitable forum and would amount to deficiency in service.

This may be treated as reminder cum notice.

With No Regard

S S Giri
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8014
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information