[Resolved] Sony Ericsson Mobile Phone — Phone not getting repaired

[Resolved] Sony Ericsson Mobile Phone — Phone not getting repaired

U Umang Srivastava from Delhi, Delhi

We had submitted our phone W580i to Sony's service center at Sheikh Sarai, New Delhi after several follow ups with their Okhla center and Arun Watch shop whose numbers we were provided earlier. The phone was submitted on 23rd June 2009 (Work order # SE309RMV10085)and was still under warranty for cracked keypad. It was sent several times earlier also at sony's okhla centre (which is closed now) but the problem was never resolved. Even when it was submitted on 23rd June, there was no update given and the phone never came back. After several follow-ups and reminders with the service center and sony's customer service (complaint #[protected], the phone finally came back to the service center after more than 7 weeks and we were surprised to know that the phone has not been worked upon. The reason was “The keypad is not available”. This is despite the fact that the phone still sells in the regular market and it is surprising that Sony does not have a keypad available for such a phone. Further, this information was provided to us after 7 weeks during which we had to suffer with a makeshift phone and there was ABSOLUTELY no response from sony's team. I was given the number of Mr. Nitin Arora and Mr. Neeraj Jalota who are supposedly senior people in the Sony team to handle customer problems. I do not know if they really solve problems since they NEVER PICK UP THEIR PHONES. Also, there is never a call back from them. If this is how Sony Ericsson is working and this is the behaviour of senior people in the organisation, we can understand the poor state of affairs in resolving a customer problem. This is the poorest service that I have ever seen specially coming in from a company like Sony. This is when out of 4 people in our family, 3 own a Sony Ericsson phone and one of them is the Xperia. I want your help in resolving this problem and for Sony to replace the phone if they are not able to provide a replacement keypad after 7 weeks. In fact, the non-availability of the keypad has been told to us for more than last 4 months by the Okhla service center which is closed now. Looking forward to your response. Best Regards, Umang Srivastava Director Aristos Creations Pvt Ltd New Delhi, India Email: [protected]@aristosgroup.com Mobile: +[protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

mohan lal patel

from Sikar, Rajasthan

I was so angry on this subject.totally i am pushed all which we had to suffer with this phone and there was ABSOLUTELY response from sony ericsson team.

R. RAJASHEKAR

from Calicut, Kerala

This is in regard to the purchase of Sony Ericson Mobile Phone Model No.W-395 on 20.09.09 from One Mobile Shop situated at 52, Bazar Street, Ulsoor, Bangalore-560 008(Karnataka) for Rs.7, 487=73. The said phone started giving trouble right from the next day as the screen used to become blank (dark) and nothing used to be visible. I gave it for repair at m/s. Ovez Communications, No.10, G4, Richmond Plaza, Next to Nikhar Jewellers, Richmond Circle, Bangalore-560025 on 07.11.2009. Even after one month whenever I call the service centre they say some part has which is to be repaired is not available and seeking week's time or 10 days's time. I am totally under dark whether I would get back my mobile or not and that too from a reputed company mobile phoneset. If it is a faulty handset the company should replace the same as it is well within the warranty period. I had written a complaint earlier also but the esteemed company has not given any response to it. I would be grateful if the handset is replaced or any other model is given to me in replacement and the differential amount collected.