[Resolved]  Sony Ericsson - Mobile Phone — Repair of K750i

I got my K750i in Oct 2006. It functioned very well till last week. The battery charge would last up to3 days. Since it stopped charging, I took it to the Sony Ericsson repair centre in D13/4 Okhla II, New Delhi because the repair centre at Galleria, Gurgaon refused to repair it!

At Okhla, I signed the register at 2:30pm but **my phone was not looked at till 4:00pm!** At 4:01pm, Complaint ID SES08BR221909 was recorded and at 4:30 I was told that the PCB and the battery are defective and so the phone can be thrown away as it costs as much to repair as to buy a new one!

Please help me understand:
1. Why your customers must wait 90 minutes before you will talk to them?
2. Why the a Sony phone's PCB and battery can get so badly damaged that they have to be thrown away - don't you put a fuse in the phone? This phone had not got wet.
3. Is the pricing of the repair of Sony products priced so as to discourage your customers?
4. What kind of customer experience do you think I have had?
5. Can you imagine me buying or recommending a Sony product?
6. Should I throw my K750i away because it will cost as much to repair as to buy a new one?

Vinod Chopra