hello,
i purchased the mentioned Zylo W 20 mobile set (IMEI No[protected] on 14 Aug 2010 and within a span of two months the mobile has started giving following problems :
- display problem (with slide and otherwise)
- keypad not functional with slide
- improper power on /off
yesterday when service centre at Amritsar (phone[protected] was contacted, the software was updated and call was logged with call no SE31ORTA12143. However, it was told that the FPC is defective and needs to be replaced. The FPC was not in stock and will require a minimum of 15 days for its availability.
in this context the following is my complaint :
- if such a good brand of mobiles is providing such inferior quality products that they get unserviceable within two months o[censored]sage them what is the point of choosing Sony ericsson. Further, it also raises doubts on the kind of quality testing the company is undertaking.
- in todays world where anything is just a call away what is taking the company / service centre an unacceptable long period of 15 days for just despatch of a spare part. It needs to be noted that even single of expiry in the warranty period results in the customer bearing the entire cost of repair and here the company takes 15 days for repair without any extension on the warranty period.
- this kind of after sales service of mobiles is more of harassment than convenience and needs to be looked into seriously.
my email id is [protected]@rediffmail.com and current mobile no is [protected].
an early action will go a long way in helping out my problem.
thanks Was this information helpful? | 
I bought my mobile 1 and half months ago and within this short time span, display is not working in slide open mode and the upper navigation key is not working even when slide is in closed mode.
I agree your statement. What is the use of going for such branded costly mobiles. For this we can go for unbranded mobiles with very low cost and lot more facilities.