[Resolved]  Sony Ericsson Mobile W330i And Z500i — Mental Harrassment from Sony Ericsson Service Center

I Amit Maitreya R/O 19/693, Indira Nagar, Lucknow would like to draw your attention towards blunder problems I am facing from the Sony Ericsson service centre in lucknow near Swatantra Bharat Building Dainik Jagrak Chauraha, Lucknow.. I purchased a mobile phone of Sony model No. Z 530i from Agarwal Mobile Age, Bhootnath market, indira nagar, Lucknow on 04/02/08 in the name of my wife Neelima Maitreya.. Just after a month, I started facing a few problems with my set so I was advised by the retailer to visit the Sony Ericsson Service Center. There my mobile was graded that the warranty is void as it is water damaged. I was shocked to hear that because it was my first multimedia set I purchased and I kept and used it very safely. Anyway after a long discussion with the service center people, they finally refused to take the set and in anger I stopped using that set and gave it to my 3-year-old daughter as a toy, which she is still playing. Immediately after that I purchased another set of Sony Ericsson W300i on 08/05/08 as you can very well see both the sets are very much similar but the latter one is of the Walkman series and I purchased it as I was having very much liking for that set. Around few days back the incoming and outgoing voice of the set was very much slow, so I thought that this is a small problem and it may be due to dust, it might have happened. Again I went to the service centre, they opened my set and asked me to leave the set because as per them the motherboard was to be changed and so it will take around 15 to 20 days. So just to save my phonebook, at that time I asked them to deposit the set after two days.

When I went back to them, they again refused to accept the set stating that it had the same problem my previous set and this made me in a blasting position with anger for Sony Ericsson centre people. Without saying a word, I deposited the set to them and came back. Now please help me out that what is going on with the service centre who on their own local level decide the destiny of the set not caring about the customer’s money and problem. Literally, I am shocked as you can see that I have purchased almost the same set in just 3 months’ time just because of the liking and the same problem happened with it. I was forced to think that may be the technology is so advanced that as soon as the set is opened there is some water bag inside it which makes the set water locked and service center gets a very easy excuse not to repair or change the set or its components as the warranty is void. It is a very sincere request that I cannot mention the problems, anger, and mental harassment in words so please personally look into the matter and get my mobile repaired as early as possible because the service center has qualified all the norms and provoked me enough to devote my 24 hours for my problems. I will be forced to go to the CONSUMER FORUM, that is a small thing for me even I will consult the press people regarding this whole matter no matter how much money and time I would be spending on it, but I will definitely claim for both of my sets as well as the mental harassment I faced through the service center and Sony Ericsson Company. The photocopy of the invoices of the two mobiles and the service center receipts is attached with this mail.

Waiting for your reply ASAP.

Amit Maitreya
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