[Resolved] Sony Ericsson Mobile W350i — Mobile flap broken twice, phone in warrenty | |
To Respective Manager, Sony Ericsson India Division I have purchased W350i hand set on 23.05.2009 from G.V. Puntambekar & sons Pune, Invoice no is 91385. With in six months o[censored]se in warranty itself the phone flap was broken while in use. Please note that the flap given for this phone is not additional future, its an basic component of phone which is used for receiving call. Went to service center at Aundh Pune 'My Mobile shopee' Omkar complex near D.A.V. School Pune 45, raised the issue reading flap and some other issues related to connectivity. I was charged Rs. 550.00 for flap. I finally paid the cash and took the delivery. But again after 15 days the flap was broken, even it is used carefully, this is ridiculous, how phone flap can break while handling twice in first six months, phone is still in warranty. One can clearly identify the manufacturing defect. Flap is suppose to be used 10-15 times a day and if it won't withstand 15 days the there is something serious. Reported this to same sony service center, they are washing hands saying that this not covered under warranty. The concern person was Ms.Preeti Bhosale, she was not able understand the situation, just telling that you have to buy this again. My request to sony ericsson is are we designing / making products which ends in paying money to service centers and vendors. What is use of warranty then??? accept if the phone is damaged then you should not pay, but am i doing any mistake by taking call by using flap. Major design fault in his model. Please check, giving herewith snap shots of the defect. As of now i believe sony is famous for Quality product, this incidence has made me think again, worst part is if there is defect you are not giving replacement also not fare. Shekhar Mokashi Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
4 Comments | |
Comments
i have admitted my set at BG systems service outlet (tirunelvelli)
The work order number is M-SE-100 dated 30/11/09.its been 17 days and have not received the mobile.
as i donot have any altrenate mobile. i require and expect the mobile to be repaire and returned at the earliest.
The work order number is M-SE-100 dated 30/11/09.its been 17 days and have not received the mobile.
as i donot have any altrenate mobile. i require and expect the mobile to be repaire and returned at the earliest.
Deaf concern this same issue i am facing..with my set, well my flap is broken today..another issue is regarding the service quality here (bhubaneswar ) thrice i have went to your service centre regarding a complaint that the speaker is not getting activated when i receive a call with hand set but it is audiable only when i switch to speaker phone mode...thrice i went to service centre but...the samissue comes up after every 3-4 days..
sony ericsson 350i — Complaint against service centre
the authorised service centre (name:Babli media) in kolkata is cheatin people like anything.I have given them a handset of sony ericsson for what they given me the estimate of rs.2000/-(rs.1450/-for the fascia,don't know whether is is a original one or not,and rs.550/-for keyboard),fascia of my phone was alright,I thought it includes the key pad also,so asked for not to change the fascia the charged me rs.250/-as order cancelletion charge,and now they r telling they will charge additional rs.250/-as keyboard changing charge.No one to hear about the problem from company side.Don't know what to do.they will not return my set unless I pay as they charge.Felling helpless.29%
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Sony Ericsson — w 350i set under warranty
mobile NOT SWITCHING ON, is under warranty.I have reported it at an authorized service center in Tirunelvelli(TN). The details are apprehended below :-1. service centre - BG systems
174/4,sri ganesh complex,SN high road
Tirunelvelli
2. IMEI Number - [protected]
3. Battery Number - 07970
4. Model name - W350i