[Resolved]  Sony Ericsson Mobile - W580i — Refusal to Replace defective Spares

2nd December 2008

To
Customer Support Devision
M/s Sony Ericsson

Dear Sirs

Sub: Replacement of Spares during the warrenty period - Refusal by your Service Centre M/s Salai Enterprises, Chennai 600 007 - Mobile model No.W580i - IMEI [protected] - purchased on 19-02-08 from M/s Subhiksha Trading Services Ltd., Chennai:

I purchased the above phone on 19-02-08 and with in a month or two I observed two problems in the instrument (i.e.) 1) There was a problem in the earspeaker and I was not able to hear properly. and 2) There was some problem in getting the battery charged as there was some fault in the connector.

I reported these matters to your Service Centre at Indira Nagar, Chennai and they simply cleaned the connector and returned the instrument stating that the charging is OK and that is the maximum volume available in this model of the mobile.

Then I was directed to go your Service Centre at Purasawalkam - M/s Salai Enterprises. After two visits to them they were kind enough to replace the EARSPEAKER (which was faulty) with a new one and also replaced the defective CONNECTOR and said that I have to pay Rs.350/- for the Connector. Left with no other choice I paid the money and took delivery of the mobile. I have to mention here that they have not entered my complaint in the Job Order, ever after my requesting, about the Connector problem and collected the money from me giving a seperate bill.

I would like you to make me understand why this replacement part be charged during the warrenty period, especially when I was complaining about this from the very beginning. I feel that the Service centre has unnecessarily extracted the money from me when the same can be replaced free of cost. I would request you to please arrange for refund of the amount or explain why this cannot be done.

The relative bill of the mobile, Job orders registered with M/s Salai Enterprises and the Bill for the Connector

Thanks - Regards

M.K.NARAYANAN,
No.21, First Street, D.P.Nagar, Kotturpuram, Chennai - 600 085
Ph:[protected]Off)
Ph:[protected]Res)
Mobile:[protected]