Sony Ericsson — not agreeing to repair my phone

Address:

Mumbai City, Maharashtra

Sir,
I purchased Xperia Sola MT27i (IMEI – [protected]) on 30/05/2012 from Spice Retail Ltd, Haryana with invoice no[protected]. After one and half month the power key button was not functioning but due to my busy schedule I was not able to visit sony service centre. Unfortunately after 2-3 weeks, in rainy season (Mumbai area) my phone got wet but immediately I removed back cover and dried it to my satisfaction. For some time screen was blank but after 3-4 hrs it came back. Still that power key button was not functioning. When I visited Sony service centre (details are given below) to repair my phone, they did some random checking and told me that this phone will not be considered in warranty since its water damaged piece. I tried to explain them that that button was already not working and due to my busy schedule I was not able to visit service centre and in between it got wet. Finally they accepted my request to at least have look in the device, so I surrendered my phone with them on 03/08/2012. After 10 days I got the info that my phone will not be repaired but they will replace it at cost of around Rs 16000 (which 80% of bill amount Rs 19209). It was totally shocking, my phone except the power key button is totally fine (camera button, touch, volume button all are fine) and I was using it with no other problems except this. I don’t want to replace my phone by paying so huge amount. I just need to repair that particular part. But service centre people are forcing on replacement only they don’t even taking care to repair it. It’s totally unfair.

Sony manufactured this phone and I think its mistake from your side that if one button stops functioning customer need to pay for entire phones repair/replacement. In other products they replace/repair the malfunctioned part and even amount for such party is less where customers can easily pay. So it’s my request to you kindly take up this issue and resolve it asap.
I am waiting for your reply, I already posted my complaint on consumer forum helpline (no -397171) and they suggested to write this letter and wait for 10-12 days and again contact them so they will take further action.

Work order no – SE[protected]

Service Centre details-
S.G. Infotech
Shop No 1, Thakkar shopping mall,
S V Road, Opp Borivali Stn,
Boriwali (W).
PH –[protected]


Thanks & Regards,
Nilesh Pethkar
Mob – [protected], [protected]
Email – nilesh.[protected]@gmail.com