Sony Ericsson — Poor After Sales Servicing

Address:

South Delhi, Delhi

I purchased a Sony Ericsson Model WT19i( Under Warranty) on 17 August 2012 at G-3 Ashok Bhawan, 93 Nehru Place. Later I found that the Camera was not working. Then I went to the Servicing Centre located at 601-604 Ashok Bhawan 93 Nehru Place. There they told me that there is a problem with the system software and told me it would take 5 days time. I gave them my phone number as they told me they would ring me up when my phone is okay. However I waited for seven days for the phone call. Nobody call me. So I decided to the Servicing Centre there myself. And I was socked to know that my phone was far from being repaired. The only excuse they gave me was that the parts required for my phone was not yet available. Then I lodged a Complain and got a COMPLAIN ID SES[protected]. Then I was again promised a 10 days time. However more than 14 days have passed and still I got no call from the Servicing Centre. Are they really paying heeds to my problem? Are they just waiting for my patience to run out and get back my phone witout repairement?