Sony Ericsson — Replacement of the handset model: Xperia Arc S

Address:

Visakhapatnam, Andhra Pradesh

Dear sir,

I have purchased the Sony Xperia Arc S mobile for Rs. 25,000/- including vat 5% on[protected] at Sai Balaji Enterprises, Visakhapatnam, Andhra Pradesh vide Invoice no.2789. After using the unit for three days, the display of the mobile is not working. I have contacted the dealer where I have purchsed to replace the unit. He did not agreed for replacement and suggested to go for the repair under warranty. Then I have contacted the service center i.e. M/s. Accel Care Center, # 10-50-60/3, Above "The Pit Shop", adjacent to Ragavendra Swamy Temple, Ram Nagar, Visakhapatnam - 530020 and submitted the unit for repair on[protected] vide work order number: SE[protected]. I have the received the call from the service center that the unit was repaired and ready to deliver. I have contacted the service center to receive the unit on[protected]. The service technician has informed that the main board was replaced to resolve the issue. While checking the unit in the premises of the service center and infront of the service technician, the same issue repeated with in minutes. The service technician has checked and informed me to submit the unit for 2nd time repair. I have handed over the unit to the service center on same day i.e.[protected] vide work order number: SE[protected]. After that, I have visited service center on[protected] regarding the satus of the repair and they informed that the part which was ordered is coming and will get back to me when the repair was completed. On[protected] morning, I have received the call from the service center that the part was delivered on[protected] evening and the unit was repaired and kept under observation for one day and suggested to come and collect the unit by the evening of[protected]. I have gone to the service center on[protected] aftenoon to collect the unit. While checking the unit, the same issue arised again. After seeing all this, I understand that the unit is having some manufacture defect. Hence, I have informed the service center manager to replace the handset with new one by which the issue will be resolved permenantly for me. They did not agree and informed to contact the customer care for replacement. I have contacted the customer care several times vide ticket no. 9338576 and lodged a complaint for replacement of the unit on[protected]. The complaint number is SES[protected]. As of now the issue was not resolved and the handset was not handed over to me from[protected] onwards.

Hence, I request you to take the necessary action to resolve the issue permanently by replacing the unit with new one.


Warm Regards,

Srinivas. Thelu
Cell: [protected]