[Resolved]  Sony Ericsson / S302 — RECTIFICATION OF MOBILE PROBLEM.

SUB:- RECTIFICATION OF MOBILE PROBLEM.

Respected sir,

I am a consumer of SONY ERICSSION MOBILE S-302.Myself ATISH KUMAR have purchased sony erricsion hand set on dated 26 dec. 2008
From:-
The Mobile store Ltd.
S N banerjee Road
Barrackpore.
with the cash payment of Rs 6600.00.
details of my purchase statement is given below for your informatrion:-


Associated: ATANU KUMAR

Product Desc.
Sony Ericssion S302
IMEI No of Mobile:[protected]


After two days i marked that my mobile has some problem of :-
1). Battery Bad Performance.
2). One sided Key pad light problem.

After next day i took my mobile to
FRIENDS COMMUNICATION
BARRACKPORE Service Centre.

complaint id: SEO[protected]
Date & Time:[protected]:33AM

Next day they upgrade my software and for keypad light problem they advised me to go to authorised Service Centre of sony erricssion
RT OUTSORCING 2 RIPON STREET, MANJENINE FLOOR, KOL-16, Park Street.
At that i have made 4 complaints against my mobile-
1) keypad light problem
2) camera picture was not fine
3) set hanging during slide show
4) USB was not connected prperly.
Details of my complain is given below-
COMPLAINT ID- SEO[protected]
RECEVING DATE AND TIME-2009/03/16, 12:41 PM

As the result they have rectified just my keypad light problem and for the rest problems they have told me that the particular camera flex parts was allready damaged and at that time they have not that parts so he advised me to use the cellphone and to contact them periodically for further information about the avalability of the aforesaid parts to recovery of my mobile.
i have dailed them for many times but i have not got the proper response from customer care centre, they have just given me a sympathically talks that whenever we will get the parts we will replace it.but after a long span of time when i have not got any
response from them .lastly i became depressed about my mobile and again i went there and login the problems on dated 13th july 2009 as follows:-
1) Ear speaker problem.
2) system connector related problem.
3) Other camera / video/ picture problem
4) saved picture quality not good.
details of my login is given below-
COMPLAINT ID:-SE309KRS11281
DATE AND TIME:- JULY 13.2009 AT 10:32 AM.
PLACE:- RT OUTSOURCING (RIPPON STREET) 2 RIPPON STREET
CMC BUILDING 1ST FLOOR
OPPOSITE MAYFLOWER NURSHING HOME.

after that i have called him on dated 18 th july 2009 as per their instruction.but i have not got any response from them.again he has told me to call him after 4 days.when i have called him on 22nd july 2009. and again they told me tiil we have not got the part.They have told me to contact after 7 days.Till now my handset is lying in customer care and not rectified.

I feel that they are harashing me and as i am a central govt. defence employee i have not sufficient time to run your customer care centre.So lastly i am putting my words to you for your information in details and i expect some desicion from your side about my mobile problem.So if possible change my handset as soon as possible as i have puzzled with my mobile from the time of purchasing.

So kindly take proper action as soon as possible.and inform me.My address and contact no.is given below:-
ATISH KUMAR
EASTLAND DEFENCE ESTATE
ISHAPORE
P.O-BENGAL ENAMEL
PIN-743122
DISTT:- 24 PGS(N)
(W.B)
PHONE NO- [protected]
E-mail Id.: [protected]@rediffmail.com
THANKING YOU, YOURS ATISH.