[Resolved]  Sony Ericsson Service Centre K810i — service centre at kalyan and no response from company.

I had raised complaint against Kalyan’s sony ericsson authorizd service centre (Sony Ericsson Service Center at Kalyan, Dist- Thane, state- Maharshtra).

There was a minor joystick problem because of dust in my my cell.I submitted my mobile(K810i) to this service centre on date 2nd Aug 08.While submitting they have cleared that that there is just adust problem and it will be resolved in 2-3 days.

When I got my mobile after repairing the joystick problem was resolved but that technician has introduced 3 more problems in cell:

two keys were not working properly.
Inner screen guard is tampered.
Camera shutter is not working at all.


After doing all these damage they are denying and saying it might be from your side.

I submitted my cell on that day only with new job sheet id after discussing with sony ericsson support(request number SE[protected].

Service centre person promised me to give mobile on 11th Aug 08.Still I didn’t get mobile back and those people avoiding my request by giving any reason.

And I strongly believe that after doing lots of experiment on my handset, It won’t work properly now. And as my warranty period is over now, I can’t use that experimented hand set which can be get off any time. Please provide me with new handset if possible because my handset was perfectly fine but service centre made it unusable.

Please look into this request on higher priority.

I would like to escalate it to higher authority.



(now they are replacing some parts inside but I don’t think they are using genuine parts and I think some malpractice is going on as I see no reason that the perfectly working camera shutter(which is at back side of cell) is damaged to replacement while clearing the dust from joystick(which is at front side).