[Resolved]  Sony Ericsson — Service Department inactive

Address:

West Bengal

GMrng..

The screen of my 1-month old sony ericsson neo V broke. I deposited it in the Sony Ericsson Service Center (on AJC Bose Road) on 08/02/2012.
The Workorder Number is SE[protected].
The earlier ticket ID given to me was 92383135.
The latest Ticket ID given is 92493232.
The Complaint Number is SES[protected].

On 08/02/2012, I was told the repaired handset would be returned within 10 days and that they themselves would inform me about its status. However, they never called. I called them up at regular intervals to get updates on my mobile handset and I was told that the parts are in transit from Chennai. Then after repeated calls, I was told, I will be given my handset back by March 2, 2012. When I called them on March 2, 2012, I was told that within 3 days they will let me know when will they give it back to me.

Its been close to a month that everyone at Sony Ericsson Service Center, Kolkata are clueless about my mobile handset. This is how the after sales services of a world-renowned company shapes up. I bought a high-end mobile handset to use it not to keep it with the service dept who is just not bothered about harassing their customers.

Regards,
Ruchi Gupta