[Resolved] Sony Ericsson Sk17i — mobile repairing

jeetendra.83

from Delhi, Delhi

Address:

East Delhi, Delhi

Sir, I have purchased sony ericsson SK17i mobile on 15 Apr 12, since first day it started hanging and heating. After repairing twice at auth'd service centres on 30 Apr and 09 May 12, the problem cotinues. Then I taked to Xperia support for the help, the reply was to deposit mobile at service centre and it would be repaired and special care would be taken during reparing. I have deposited my mobile to Immortal servies delhi (work order no. SE312CIS10378). I enquired on 07 Jun 12 about repair status, the reply was under repaired. Same day i requested to log a complain for delay in repair. Same it was loged. But after three days, no response received from sony ericsson. After that i received iformation that the mother board of mobile is being changed. After that i started ringing regularly for repair status , reply were, wait for two days, it will take two more days, under repair. 15 Jun 12, xperia repair head Mr. Bharat commited that that i will recieve your mobile on 16 Jun 12. If you i don't get i can contact him. After so many comittment and promises, i am not able to get my mobile till 18 Jun 12.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

ritikajain17

from New Delhi, Delhi

The Same thing happened with me . My Set Sony xperia ray. I purchased it on 14.01.12, and from the next day itself the screen was becoming blank. i went to the service centre the same Immortal servies delhi and they update the phone and gave me back. But the problem continued. I then gave my cell to them on 25.05.12 job order no. SE312CIS10371 and they said that some part will be replaced. After 15 days i went to them to ask whats the status they said its under repair. I lodged a complain (no. SES[protected] and they said to revert back in 3 days and nothing happened. I got back my set on 16.06.12 and still the same problem is coming. I talk on customer care and the person was Mr. Bharat and he said that no part was replaced. Deposit ur phone again and we'll repair it. The whole warranty period will end by depositing the phone to the service centre and after that also ull start charging for the repair and earn money/ and the phone is a totally waste.